CRM Analytics Software Research
-
Best Practices in Customer Experience Management
Sponsored by: TechTarget Customer ExperienceThis e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
-
Managing and Optimizing the Call Center
Sponsored by: TechTarget Customer ExperienceIn this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
-
Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications
Sponsored by: IBMThis resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.
-
Cashing in on Customer Insight
Sponsored by: IBMThis resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace.
-
Call Center Analytics: The Bottom Line
Sponsored by: GenesysThis expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction.
-
Social Media Meets Analytics: A Roadmap to Customer Insight
Sponsored by: Oracle CorporationThe following white paper details an approach to social media that integrates social media and existing consumer information to create a 360-degree view of the customer.
-
IBM Marketing Performance Analytics
Sponsored by: IBMThe following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns.
-
Where have all my marketing investments gone?
Sponsored by: IBMThe following white paper addresses the severe pressures weighed out by the consumer market today. Inside, discover how marketing performance analytics can help marketers address and act upon the marketing pressures.
-
Oracle Analytics for CRM, Sales, Marketing, and More
Sponsored by: Oracle CorporationIn this resource, explore the offerings from Oracle when it comes to analytics and BI for CRM, sales, marketing, customer service, contact centers, and more. Discover the capabilities and benefits of these pre-built applications, and find out how implementing them in your organization can deliver real-time insights for better business decisions.
-
Webcast: Unlocking New Insights and Opportunities with Big Data
Sponsored by: IBMIn this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency.
-
Web Experience Management: Omni-Channel Delivery
Sponsored by: OpenTextYour brand can be the next celebrity with these helpful tips. Find out how to improve customer relationship management and web content management by consulting this resource now.
-
IBM Social Business Adoption QuickStart
Sponsored by: IBMCompanies are investing in social business software to enhance knowledge exchange and sharing, streamline their operations and improve their response to evolving market demands. Consult this white paper to find out how to implement social business in the most effective way.
-
Playtech HP Service Health Analyzer delivers predictive analytics
Sponsored by: HP IncPlaytech is a world leader in the gaming industry, and they require uninterrupted high quality service in order to ensure business success. The ability to detect problems with performance is of the utmost importance to Playtech. View this resource to learn how this company delivered predictive analytics effectively.
-
Anticipate, engage and deliver exceptional web experiences
Sponsored by: IBMView this white paper to learn more about how social business is growing. It is becoming a major component of business strategies and reflects the way businesses manage both customers and information. Learn how you can help your customers and employees with better social business by reading this resource now.
-
Introducing Social Business for the Mid-Market
Sponsored by: IBMConsult this resource to learn more about the insight Aberdeen research discovered by studying 229 mid-sized companies. They looked to uncover if there were specific characteristics that made companies more interested in using social business.
-
Making the Most of Customer Data Using CRM Analytics
Sponsored by: TechTarget Customer ExperienceExplore this expert e-book for advice on choosing a CRM platform that suits your needs, and learn how to construct a well-defined plan to put social media analytics into a broader enterprise context.
-
The State of Customer Data Integration 2012: The What, Why & How of CRM Integration
Sponsored by: Scribe Software CorporationCustomer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.
-
The top 10 secrets to using data mining to succeed at CRM: Discover proven strategies and best practices
Sponsored by: IBMThis paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.
-
One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence
Sponsored by: Advent Global Solutions Inc.This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market.
-
Deliver a Superior Cross-Channel Commerce Experience
Sponsored by: Oracle CorporationWith the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.
-
Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce
Sponsored by: Oracle CorporationRead this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.
-
Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently
Sponsored by: Oracle CorporationThis paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
-
Tip Guide: Tips for making the business case for CRM analytics – and what can be gained
Sponsored by: SAP America, Inc.In this e-guide, readers will learn more about customer relationship management (CRM) analytics and what can be gained from having this in place.
-
Increase Visitor Engagement While Reducing Form Abandonment
Sponsored by: DemandbaseForms are essential to marketing for gathering valuable customer information but sometimes it can be an obstacle course to get to the form which deters customers or the form is an obstacle because the website wasn't intriguing enough to desire more information. Read this white paper to gain insight on how Hexaware marketing overcame these issues.
-
Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure
Sponsored by: QvidianThis ebook by sales strategy expert Rich Berkman outlines four ways to leverage the unique data insights that interactive sales playbooks provide.