CRM Analytics Software Research
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Small businesses compete in e-commerce with same day shipping
Sponsored by: TechTarget Customer ExperienceAccess this expert e-guide to uncover a solution to customer demand for same-day-shipping and how CRM has changed the entire customer experience.
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Best Practices for Creating Quota-Busting Sales Reps
Sponsored by: Oracle CorporationResearch shows that sales reps are not delivering revenue performance that their managers are counting on. In this expert e-guide, uncover the latest strategies and technologies to help your sales reps transition from always coming up short to crushing their sales quota.
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CRM Analytics: How to Make the Most of Customer Data
Sponsored by: TechTarget Customer ExperienceThe right combination of technology and human resources behind CRM analytics can provide a competitive advantage. Discover how you can empower sales, marketing, and customer service teams to make smarter, data-driven decisions with CRM analytics.
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Cactus Uses Map to Think Local and Grow Jackson Hole Revenue
Sponsored by: SysomosThis brief case study considers how one winter vacation destination was able to leverage smart marketing software to become a year-long resort. Access now for a look into the tools they used, the successes they saw, and how they were able to bolster their revenues.
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Overcoming Common Challenges of Predictive Analytics
Sponsored by: TechTarget Content ManagementCompanies using predictive analytics software still face numerous challenges, especially in dealing with social media data. Explore some of the biggest opportunities and obstacles of predictive analytics. Inside, discover how predictive lead scoring can help you generate maximum revenue.
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Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
Sponsored by: IBMThis white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
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How Companies Know Which Customers Will Buy—And Who Will Buy More
Sponsored by: TechTarget Customer ExperienceThis expert guide examines the ways in which companies are utilizing marketing automation software and customer personalization techniques to better target customers.
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Tangerine Case Study: A Growing Bank's Fruitful New Approach to Data Helps It Lead in Online Banking
Sponsored by: MicrosoftThis brief case study discusses the analytics system Tangerine Bank implemented to pull actionable insights from customer feedback regarding online banking. Access now to see how this financial institution secured their footing and profitably navigated a brand change.
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Top 10 reasons to Choose Infor CRM
Sponsored by: InforThis brief whitepaper shines light on one CRM infrastructure platform, and the 10 benefits your business could enjoy from a system like this. Access now to see what competitive CRM advantages can help your company's growth.
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How to build a better sales team
Sponsored by: Oracle Corporation UK LtdAccess this white paper to find out how to leverage modern CRM technology, like social integration, to build a better sales team and deliver the results your business needs.
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How Best-in-Class Sales Teams Maximize Revenue and Customer Experience
Sponsored by: Oracle Corporation UK LtdThis vendor-neutral report discusses CRM essentials every company needs for effective sales management. Read on to find out why enterprises using CRM technology are seeing measurable advantages over non-users and how they leverage these tools for higher revenue.
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Leverage Data to Enhance Customer Experiences
Sponsored by: Invenio MarketingThis e-guide highlights how Disney, Cincinnati Bell, and other organizations can benefit from digital data and analytics to help improve customer experiences. Don't let valuable data slip through your fingers -- read now to learn how to take advantage of available customer information that results in maximum benefits for you and your customers.
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Omni-Channel Customer Service Demands the Intelligent Contact Center
Sponsored by: KANAIn order to respond to changing customer expectations, contact centers must evolve to an omni-channel, context-aware platform. In this white paper, get an in-depth look at the demands placed on the modern contact center, and the strategies and tools you can leverage to optimize customer interactions
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New Analytics Approach Needed for Contact Center Success
Sponsored by: Five9This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.
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Three Tips for Measuring Voice in the Sea of Big Data
Sponsored by: Calabrio, Inc.This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
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Best Practices in Customer Experience Management
Sponsored by: IBMIn this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.
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Social CRM guide: GNC analyzes social data for better marketing
Sponsored by: IBMIn this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC.
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Effectively Leveraging CRM Analytics
Sponsored by: MicroStrategyThis expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.
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Delivering omni-channel shopping
Sponsored by: Hewlett-Packard EnterpriseThis resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations.
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Ensuring scalable business intelligence and performance management
Sponsored by: IBMAccess the following white paper to uncover a BI and analytics platform that has been designed to work seamlessly throughout your entire enterprise. Discover how this solution meets the need of both the business and IT with reporting, analysis, dashboards, visualization and more.
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IBM Cognos Customer Performance Sales Analytics - Accelerate the time to richer insight
Sponsored by: IBMAccess the following white paper to uncover how packaged analytics can help your organization assess performance trends, identify opportunities, and accelerate sales by turning your data into intelligence that you and your sales team can truly benefit off of.
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Power Up Your Gaming Analytics in Days
Sponsored by: Treasure DataThis brief resource examines how many industries, like the video gaming industry, can use big data analytics to capture and analyze customer behavioral data in order to respond to customer demands and deliver better experiences.
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How Understanding the "Omni-Consumer" Gains Their Loyalty
Sponsored by: Hewlett-Packard EnterpriseWith this white paper, you'll gain access to industry knoweldge about handling omnichannel operational challenges, allowing you to maximize efficiency and profitability. Use this resource to navigate customer engagements, with factors such as understanding the "omni-customer."
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Delivering Omni-Channel Shopping: Using Information Management and Analytics in Consumer Industries and Retail
Sponsored by: Hewlett-Packard EnterpriseThis resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success.
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Analytics that drive high impact customer-focused enterprises
Sponsored by: IBMJoin Rebecca Wormleighton, Product Marketing Manager, IBM, in this webcast as she artfully explains how to successfully leverage analytics across your customer service organization to build a customer focused enterprise.
