Business Service Management Research
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Oracle BPM Suite 11g: BPM without Barriers
Sponsored by: Oracle CorporationThis white paper introduces Oracle's latest Business Process Management Suite and discusses how its next-generation features can help you optimize process efficiency and simplify management tasks.
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Smarter Customers, Smarter Commerce: Innovations in the Banking Industry
Sponsored by: IBMBanks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry.
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Why Buy Vs. Build Serena Service Manager
Sponsored by: SERENA Software, Inc.This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
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Creating and Managing value with IBM Tivoli Service Management center for System z
Sponsored by: IBMRead this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.
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Leading Interactive Games Designer Accelerates Business Intelligence Program
Sponsored by: Cisco Systems, Inc.In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
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MANAGE and CONTROL IT services in the age of complexity.
Sponsored by: Hewlett-Packard EnterpriseIn a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
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DCM serves as a useful tool for a business approach to process management
Sponsored by: IBMCheck out this tip guide today to learn how dynamic case management (DCM) serves as a useful tool for a business approach to process management.
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IT Service Automation: Streamline and Automate Key Functions and Processes
Sponsored by: BMC-AccentureThis white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process.
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The Social Business - Advent of a new age
Sponsored by: IBMThis white paper discusses the ins and outs of social businesses, uncovering what it means, the value it brings, and what you should expect for the future.
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Presentation Transcript: LexisNexis Improves ROI and time-to-market with accelerated application testing
Sponsored by: HP and InfosysBusinesses need to upgrade and launch new applications all the time. In order to reap the full benefits of these applications you need to be able to test them almost immediately.However, traditional application testing makes this nearly impossible. Find out more about a solution that helps take the complexities out of application testing.
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Service Please: Five Tips for Easy, Affordable Tech Support
Sponsored by: Cisco Systems, Inc.A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.
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An ERP Guide to Driving Efficiency
Sponsored by: Sage North AmericaImproving business efficiency is a perennial concern for any company that hopes to achieve “best-in-class” operations. Businesses that successfully improve efficiency stand to reduce operating costs while improving the effectiveness and profitability of their operations. Read this white paper to learn more.
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Integrated Service Management: Visibility. Control. Automation.
Sponsored by: IBMWith Integrated Service Management, organizations gain visibility, control and automation across organizational and infrastructure boundaries, making it possible to have an end-to-end view of a business service, effectively manage risk and compliance, and fundamentally change the economics of service delivery—all in support of business objectives.
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Cloud rEvolution: A Workbook for Cloud Computing in the Enterprise
Sponsored by: CSCThis white paper will get you up to speed on all aspects of cloud computing. It will help you examine cloud opportunities, review potential issues, and consider where and how specific information should be processed in your organization. Check out this white paper to learn more.
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Capturing the Potential of the Cloud
Sponsored by: IBMThis paper will discuss how cloud is helping enterprises, governments and industries around the globe meet their current challenges through key value drivers.
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BSM in the Cloud with Forrester Research, Part 1: Managing an End-to-End View Made Simple
Sponsored by: Novell, Inc.Take advantage of the flexibility and cost reductions virtualizing your environment brings. Remove the risk of a service impacting event and enjoy further cost reductions in management of your virtualized environment. Watch this Novell webcast to learn more.
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Lower business risk and increase IT productivity with a managed file transfer solution for SOA
Sponsored by: IBMThis IBM white paper provides an introduction to the managed file transfer topic and IBM WebSphere MQ File Transfer Edition. WebSphere MQ File Transfer Edition is designed to address the needs of organizations that rely on the transfer of files as well as organizations that want more control, manageability and auditability.
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ASG's metaCMDB™ Master or "Citizen" CMDB Containing Critical Enterprise Configuration Information
Sponsored by: ASG Software SolutionsThe sound understanding and visibility of configuration information provided by ASG’s metaCMDB™ is critical for ITIL initiatives and business service management (BSM) implementations, service desk support, and the integration of disparate technologies. Read this paper to find out more.
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Presentation Transcript: Defend IT, Delight Users and Launch BSM with Network and User Service Alignment
Sponsored by: ASG Software SolutionsFind out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
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Workload Automation: Helping Cloud Computing Take Flight
Sponsored by: BMC Software, Inc.Many data centers are using the cloud to host applications and data storage but typically aren’t using the cloud to process effective batch computing workloads. Enterprise workload automation tools can give businesses a chance to take a much greater advantage of cloud computing. Read this whitepaper to learn how.
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Presentation Transcript: Global Business Xchanging Shares Results of Proactive IT Operations Implementation
Sponsored by: BMC Software, Inc.This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
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PODCAST: Defend IT, Delight Users and Launch BSM with Network and User Service Alignment
Sponsored by: ASG Software SolutionsFind out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
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ASG-Discovery and Dependency Mapping (ASG-DDM)
Sponsored by: ASG Software SolutionsThis paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
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From Batch Processing to Workload Automation
Sponsored by: BMC Software, Inc.Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.
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Support Global Expansion with Trade and Financial Compliance
Sponsored by: SAP America, Inc.The SAP BusinessObjects Electronic Invoicing for Brazil (SAP BusinessObjects Nota Fiscal Eletronica) application helps companies that do business in Brazil meet digital invoice regulations. The application enables automated, certified, and secure communication with government systems at the state and federal level.