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Business Service Management Research

  • Billion Dollar Blindness

    Sponsored by: TechTarget

    Access this webcast to learn how using the latest intent data and AI-driven technologies can transform their productivity and yields from a market, an ICP, or a set of named ABM accounts.

  • Appian For Insurance Complex Policy Quotation

    Sponsored by: Appian

    Insurers are held back by legacy technology, which leaves them with streams of siloed tasks throughout the quoting and underwriting process. Read this whitepaper to learn about a solution that allows insurers to leverage their existing systems and streamline quoting processes for increased efficiency and productivity through 4 capabilities.

  • MicroScope – September 2019: Helping digital transformation

    Sponsored by: MicroScope

    The channel is helping customers to digitally transform their businesses to keep up with trends and plan for the future

  • ITIL and ITSM: How IT is becoming more service-oriented

    Sponsored by: ComputerWeekly.com

    In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

  • Digital transformation: bridging the paper and digital gap

    Sponsored by: ComputerWeekly.com

    Enterprises are increasingly turning to traditional managed print service providers to improve process efficiency across both paper and digital information, says this report from analyst group, Quocirca.

  • The BPO profession in 2015

    Sponsored by: ComputerWeekly.com

    Business process outsourcing (BPO) services are becoming a crucial element of a hybrid operating environment that frequently involves in-house shared services, offshore in-house centres, and other service provider delivery teams in adjacent areas, this analyst report from HfS Research reveals.

  • Special Report on Adobe

    Sponsored by: ComputerWeekly.com

    This special 7-page report from Computer Weekly, updated for 2014, analyses the challenges facing Adobe, its financial performance, the services and products it offers, its place in the IT market and its future strategy.

  • What to Look for in VoIP

    Sponsored by: SearchUnifiedCommunications.com

    This buyer's guide discusses the evolution of VoIP, its major use cases, and which features to consider before making a purchasing decision.

  • Health and Beauty Company Manages 2,000 Transactions per Minute

    Sponsored by: Delego

    Access this case study to find out how this $3 billion a year company found a platform that helps securely manage large volumes of transactions without hesitation.

  • Eyewear Company Settles 250,000 Transactions Annually With Payment Integration Suite

    Sponsored by: Delego

    One of the world's fastest growing manufacturers of fashion eyewear needed a scalable system to process over 250,000 transactions each year. Read this case study to discover how this eyewear company was able to anticipate a 50% increase in revenue while reducing risk of a credit card data breach.

  • TEB Ensures Real-Time Visibility of Banking Processes

    Sponsored by: Hewlett Packard Enterprise

    "We wanted to monitor the IT infrastructure through the eyes of the business, not the IT department," said Oguz Bayrakdar, IT project manager for TEB, a large Turkish bank. In this case study, discover how TSB implemented business service management (BSM) and application performance management (APM) software to achieve that goal.

  • Magic Quadrant for Worldwide Managed Print Services

    Sponsored by: Insight and HP

    This resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between.

  • Reduce Cost and Increase IT Efficiencies

    Sponsored by: AdvizeX Technologies

    In this informative white paper, learn why automated management of the virtual data center -- backed by business service automation (BSA) tools -- can help you reduce IT complexity, risk, and cost. Discover a variety of tools that will automate and simplify management processes.

  • A Brazilian company adopts IBM System z to handle rapid business growth

    Sponsored by: IBM

    This on-demand video case study explains how Sicoob, Brazil's largest cooperative credit system, achieved high performance and scalability by investing in the right server platform, allowing the company to accommodate business growth.

  • Achieve Effective BPM with Cloud Provisioning

    Sponsored by: OpenText

    In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application.

  • The Ways BSM has Improved Systems Management Initiatives

    Sponsored by: Hewlett-Packard Enterprise

    This expert e-guide covers the benefits business service management can have on your organization and also looks at the role of big data in operational decision making.

  • Three Capabilities to Fuel Today’s Dynamic Planning, Analysis and Forecasting

    Sponsored by: IBM

    This whitepaper reviews the three main capabilities that organizations need to focus on in order to make intelligent business choices and steer their organization in the right direction.

  • Case Study: Peet's Coffee & Tea Sets Direction for Growth with Outstanding Quality

    Sponsored by: Junction Solutions

    In this case study, discover how Peet's Coffee & Tea leveraged a unified business management technology to overcome the challenges of a legacy business management system.

  • ERP Software Selection Criteria for Midsized Businesses

    Sponsored by: Sage Software

    In this E-Guide, you will gain practical advice and best practices for choosing an ERP system from Jim Shepherd, senior vice president of research for AMR Research.

  • CIO Insights: Fortifying ITIL and Change Management Strategies for Business Benefit

    Sponsored by: FrontRange Solutions Inc.

    This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy.

  • CIO Tips for Seeing the ITIL Light

    Sponsored by: FrontRange Solutions Inc.

    CIOs often struggle to understand how the IT Infrastructure Library (ITIL) framework can be beneficial to their organization. This expert e-guide will help make the business case for ITIL adoption, providing an overview of the monetary benefits of ITIL as well as tips for viewing ITIL technology in a friendlier light.

  • Hybrid IT Service Management

    Sponsored by: FrontRange Solutions Inc.

    This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.

  • EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012

    Sponsored by: Hewlett-Packard Enterprise

    This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.

  • IT Services: A Management model for CIOs

    Sponsored by: CenterBeam

    This expert e-guide explains how IT services and managed service providers (MSPs) deliver strategic value to the organizations that use them, and offers tips for choosing the right MSP. Also inside, learn why savvy CIOs are flocking to cloud computing.

  • Expanding Active Decision-Making: The Power of Integrating Business Rules and Events

    Sponsored by: Red Hat and JBoss

    This white paper demonstrates how using JBoss Enterprise BRMS, business analysts, developers, and integrators can create and manage rules and events in a single product using a shared set of authoring tools.

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