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All Research Sponsored By:Medallia Inc

  • The Measurable Valueof Investing In Cx

    According to Harvard Business Review, increasing customer retention rates by just 5% has been found to boost profits by a whopping 25% to 95%. Companies of all sizes can see similar boosts in their bottom line – as well as customer loyalty and brand reputation – by investing in the right CX program. Learn more here.

  • The Lego Group Drives Continuous Improvement Using Feedback

    The LEGO Group uses the Medallia platform to closely measure customer experience and react quickly with intelligent action. Thousands of employees of The LEGO Group across multiple business areas use Medallia’s intuitive and easy-to-use solution to keep abreast of customer feedback in real-time. Read this case study to learn more.

  • The Restaurant’s Guide To Curbside Commerce

    Text messaging platforms can make it easy for restaurants to quickly deploy and configure texting in a variety of different ways to deliver a fast and seamless curbside pickup experience. Download this guide to curbside commerce to learn more.

  • 3 Steps To Winning With Customer Experience

    Download this guide, 3 Steps to Winning with Customer Experience, to learn how the best pharmaceutical companies will win using Operational Customer Experience Management (OCEM).

  • Setting The Standard In Cx For B2B

    To understand why some B2B organizations are navigating CX challenges with great success, while others remain far behind, the Medallia Institute surveyed hundreds of US-based B2B professionals. Download the research to find out which characterizes your organization has and for more details on the key practices that distinguish leaders.

  • Insurance Disrupted: How Customer Experience Can Help Insurers Build Trust And Earn Loyalty

    Regardless of a customer’s age or other personal characteristics, the key to earning her satisfaction and loyalty is trust. Two key pillars of trust, in turn, are effective communication and agility in responding quickly to customers’ changing needs. Learn more in this white paper.

  • The Cmo’s Guide To Customer Experience

    A new Adweek ebook created with Medallia and Deloitte Digital, “The CMO’s Guide to Customer Experience,” breaks down what marketing leaders need to do to ensure their brands can deliver a superior end-to-end experience and make the cut with cautious consumers. Check out the ebook now.

  • Medallia Inc Video 1

    Join State Farm’s CFO and CDO, Jon Farney and Fawad Ahmad, as they share why customer experience matters and how they’re using real-time feedback to enhance the customer experience, and ultimately grow their business.

  • The Executive’s Guide To Life After Digital Transformation

    The customer and employee journey have been forever altered. Digital is now at the heart of almost every brand, and there’s no going back to the way things were. Download this guide to learn more.

  • Uses A Data-driven Approach To Improve Guest Satisfaction

    Noodles & Company turned to Medallia to help them use data-driven, real-time guest insights to motivate their team and the organization to pivot quickly and make decisions to better serve their guests. Read the case study to learn more.

  • Magic Quadrant For Voice Of The Customer

    Gartner recognized Medallia as a Leader in its 2020 Magic Quadrant for the Voice of the Customer report. Read the 2020 Gartner Magic Quadrant for Voice of the Customer to see the full results.

  • Increases Sales Performance By Focusing On Customer Experience

    With the goal of improving customer experience and retention, Rent-A-Center needed a solution to gather feedback throughout the entire customer journey. Find out how Rent-a-Center leveraged Medallia to achieve a 19% increase in customer growth on a per store average, a 54% increase in NPS, and more.

  • Technology Helps Transform High Risk Interactions To Reveal The Future Of In-restaurant Dining

    Read the guide to learn how tech is helping restaurants and other dining businesses power up to 80% of in-person dining experiences with almost no physical contact, remove non-essential interactions, provide superior sense of safety, and more.

  • Improves Case Efficiency By Prioritizing Customer Feedback

    Improving the efficiency with which you resolve customer help requests requires prioritization and automation across the board. Read this case study to find out how 7-Eleven leveraged Medallia to achieve, 600% increase in internal engagement, 93% increase in case efficiency, 2,000+ store support center employees.

  • How Experience Signals Can Drive Your Business Forward

    By capturing experience signals in real time across the customer journey, organizations can quickly identify and resolve issues, increase engagement, and innovate to stay ahead. In this guide, learn how to combine surveys with indirect feedback, operational data, and observed behavior to really understand your customers—and much more.

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