All Research Sponsored By:Enate UK
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Accentuating the positives for a post-pandemic world of orchestration
In 2020, orchestration shifted its focus from automated activity to human activity after the rush for remote work. As we enter 2021, organizations are realizing that orchestration is here to stay. See how businesses are incorporating orchestration into their permanent business strategies in this article.
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Why your automation strategy is doomed to fail (without integration)
Rapid automation deployments and scale are probably somewhere near the top of your business survival strategy tactics. However, in the haste to automate, businesses could miss the golden opportunity to digitally transform. In this article, learn how to ride the wave of hyperautomation efforts to get the best results for your business long-term.
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Building blocks video
Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.
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Humans in the loop video
In this 2-minute video, explore how a Robotic Service Orchestration (RSO) platform can help your business better orchestrate the delivery and management of services across a digital workforce. Watch the video here.
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Global professional services firm
With the sheer volume of email communications alone, back-office operations can get complicated—fast. In this case study, learn how a leading global professional services firm looking to improve efficiency settled on process orchestration to get their emails—and overall operations—properly sorted. Read more here.
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Insurance demo video
In this quick video, learn how a process orchestration platform can help insurers reduce operating costs, increase sales, deliver a better client experience, and reduce end-to-end policy servicing time. See if the platform is right for your business. Watch the video here.
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Post-pandemic reality will fuel process orchestration adoption
The 2020 stampede toward automation—or what Gartner calls hyperautomation—shows no signs of slowing as we enter 2021. Rapid automation and remote work have caused a dramatic shift in working patterns. Learn how process orchestration can help your organization manage these changes in this article.
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What is Process Orchestration
Many organizations today are leveraging process orchestration to stay productive, no matter what obstacles arise. In this introductory guide, explore the basics of process orchestration, as well as the platforms that support it. Get started here.
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Legal process outsource
In this case study, learn how a major NYC firm implemented service orchestration to reduce the complexity of a seemingly never-ending amount of Excel spreadsheets. The firm was able to better manage, track, and use their critical data—resulting in a 20% year-on-year improvement in productivity. Learn about their path to success here.
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Bringing Service Delivery Into the Digital Age
In 2020, business resilience took center stage. As this new normal continues in 2021, organizations should consider their automation options. This IDC InfoBrief explores how the process orchestration platform can help keep your business resilient for the years to come. Download the InfoBrief here.
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Mitigating Insurers’ Digital Transformation Challenges Through Process Orchestration
The insurance industry is evolving. Fast. Only a fully-integrated, unified view of your operations and end-to-end processes will provide the competitive advantage insurers need to adapt and thrive in present, and future, market conditions. Learn how process orchestration can help your business stay ahead in this guide.
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The mood music on the floor hascompletely changed, people are happier,and we now measure the service in terms of compliments
Utmost Group, which delivers middle-office operations for core life insurance business, sought to embrace automation to improve the delivery of customer services. In this case study, see how Utmost Group deployed Enate’s Service Orchestration to do just that.