All Research Sponsored By:JT Global Enterprise
Migrating away from legacy communications and to the cloud can be very complex—which is why some providers have begun offering programs to help get the ball rolling. In this white paper, learn about Avaya's Take on and Transform program which aims to simplify the cloud migration process.
The future of retail is likely to be a combination of the traditional bricks and mortar store enhanced by digital technology like: IoT, WiFi, 5G, and location-based services. Find out how these technologies are predicted to affect retail in this white paper.
Of course humans will always be needed in the contact center, but if businesses can shift their repetitive work to machines, then what is left requires the knowledge-based ability of an agent. In this white paper, learn how a properly functioning UC system will use routing and calendaring to deliver customers to skillful people when needed.