All Research Sponsored By:CallMiner
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Analytics in the Contact Center: CallMiner’s Approach
Organizations are increasingly leveraging AI and machine learning (ML) in their contact centers to analyze every customer interaction and uncover any actionable intelligence. Download this white paper to learn how you can implement AI and ML to assist with your customer interaction analysis.
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Measuring Voice of the Customer
With your customers expecting increasingly personalized experiences, there’s one thing you can benefit from understanding better: The Voice of the Customer (VoC). In this whitepaper, learn about the importance of VoC, how to measure it with data-driven strategies and tools you can use to improve to CX with VoC insights.
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10 Ways Speech Analytics Empowers the Entire Enterprise
If you are in the C suite of an organization with a call center, it’s highly likely you see it as a business cost. But, perhaps it’s time to change that view. Download this guide for 10 ways to use the engagement data captured from your call center to transform your organization’s performance and results.
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Call Center Quality Assurance Guide
In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.
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Using Interaction Analytics to Digitize & Optimize Contact Center Performance
In this white paper, learn about interaction analytics and explore how interaction analytics can help give contact center agents and managers the tools they need to perform at their best.
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How AI Improves the Customer Experience
Customer experience has emerged as a critical driver in competitive differentiation and revenue growth. As a result, the tools needed to manage customer interactions are changing. In this white paper, explore how AI is revolutionizing the customer experience, and decide if AI is right for your organization's customer service strategy.
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10 Speech Analytics Needs to Know for CX Pros
With this white paper, learn about the opportunities speech analytics can offer your organization. Explore the benefits of speech analytics in the contact center, and uncover 10 'need to know' facts about speech analytics perfect for the CX and marketing professional.
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Tone Matters! Gain Insights on Sentiment Through Speech Analytics
In this webinar, discover the value speech analytics can bring to your organization. Glean expert insight from industry experts, and explore real-world use cases from those already employing speech analytics within their organizations.
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Achieve Optimal Contact Center Efficiency & Agent Performance with Speech Analytics
In this white paper, explore how interaction analytics can help your organization increase efficiency and improve CX. Discover the core capabilities of interaction analytics, and review the best practices you'll need to get your to make your contact center transformation.
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How Unsolicited Feedback Can Be Rocket Fuel For Your CX Engine
According to Forrester, organizations that use behavioral data from customer interactions are more successful than those who use customer surveys—but why? In this white paper, learn about the benefits of behavioral data, and explore use cases from organizations already putting behavioral data and analytics into play.
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How Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance
In this white paper, discover how companies are increasing compliance with interaction analytics, and explore how interaction analytics can help organizations improve contact center performance while increasing compliance with regulations from TCPA, HIPAA, EFTA, CFPB, and more.
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Putting Customer Conversations to Work: Interaction Analytics and AI Enhance the Customer Experience
Download this white paper to find out how speech analytics can help organizations monitor agent performance, uncover trends within their customer calls, and create new revenue opportunities.
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AXCESS Financial Finds & Stops Fraud with Interaction Analytics
AXCESS Financial needed a way to solve their fraud problem. In order to do this they deployed CallMiner Eureka Interaction Analytics which helped them to identify fraudsters. In this case study, learn more about how AXCESS Financial turned insight into prevention using CallMiner Eureka.
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How to Improve Sales Effectiveness in Contact Centers with Interaction Analytics
In this white paper, explore how interaction analytics can make contact center operations more intelligent, and uncover the best practices needed to gain insight into your customers and drive sales.
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Improve the Customer Experience with Speech Analytics
Download this white paper to explore how interaction analytics work, and review how speech and interaction analytics can help your organization improve customer satisfaction, increase productivity, and create stronger customer support teams.