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All Research Sponsored By:Semafone

  • PCI DSS & Data Security for Contact Centers: Navigating the Regulatory Landscape

    With the onslaught of cyberattacks that have occurred this year, data security has never been a higher priority for organizations, especially for contact centers. Learn from 2 leaders in the data security field about top data security regulations, laws and standards affecting contact center governance, and more.

  • It's Not Just Your IT: Why People & Process Matter for PCI DSS Compliance for Contact Centers

    With the vast amounts of sensitive customer data in contact centers, they are prime targets for fraudsters and hackers. Explore this webcast to gain insight into protecting data and becoming PCI DSS compliant within contact centers.

  • The Flawed Five: Your Guide to Insider Contact Center Cybersecurity Threats

    Credit card numbers, user IDs, and passwords are worth a great deal on the black market. Take a look at this resource to discover 5 types of hackers posing security risks to your contact centers.

  • PCI DSS & Your Call Center: The Do's & Don'ts of Compliance

    According to the Ponemon Institute, on average security breaches cost $4 million annually. To prevent breaches and the large costs that come along with it, complying with policy regulations is important. This webinar provides insight into the importance of the PCI DSS regulation and offers approaches for becoming compliant.

  • The Perils & Pitfalls of Pause & Resume Call Recording

    The average cost of a data breach has risen to $4 million, according to the Cost of a Data Breach Study: Global Analysis. Explore this webinar to gain insight into security within the payment card industry and uncover PCI DSS compliance regulation information.

  • Improving Cybersecurity in the Contact Center: How to Prevent a Data Breach

    According to the Semafone's State of Data Security in Contact Centers Report, more than 40% of agents do not report data breach attempts. Take an in-depth look at this webinar to gain a better understanding of the payment card industry and how to advance your security to prevent data breaches from occurring.

  • The State of Data Security in Contact Centers

    A concerning number of contact centers continue to rely on outdated, risky practices for customer interaction, data collection and fraud prevention, which can lead to damaging data breaches. This resource offers a deeper understanding into avoiding contact center security risks when collecting customer data.

  • PCI DSS Compliance: Best Practice Checklist

    With a multitude of systems, people, and processes within the call center, securing sensitive customer data has become increasingly challenging, and this is why the PCI DSS regulation was implemented. Explore this resource to uncover a PCI DSS checklist to gauge your compliance readiness.

  • DTMF Masking for PCI DSS Compliance

    PCI DSS is made up of 12 requirements, including securing networks, protecting data, access control measures, information security practices, and monitoring and testing. This resource provides insight into becoming PCI DSS compliant by implementing dual-tone multi-frequency.

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