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  • Strong Customer Authentication (SCA)

    In recent years, Europe has ramped up on regulations concerning payment services and payment authentication. Legislation requires payment service providers (PSPs) to deliver strong customer authentication (SCA). Jump into this white paper to learn how to remain compliant without compromise.

  • Reimagining Financial Services

    How do financial services businesses retain and attract customers with a personalized service—while balancing security and a tightly regulated environment? Find out in this guide, which explores how FSIs are using digital communications to create consistent, enjoyable experiences.

  • Reimagining Education

    Download this guide to see how digital communications technologies are being used in higher education to create outstanding student and teacher experiences.

  • Reimagining Healthcare

    Download this guide to learn how using digital communications in healthcare can help you create outstanding patient and practitioner experiences.

  • Digital Communications in Global Logistics

    Download this guide to see how using digital communications tools like WhatsApp, Facebook Messenger and other solutions can help you optimize delivery services and improve customer experiences.

  • Communication is Key to Remote Work: Empower Your Virtual Employees and Unlock Your Team’s Potential

    Cloud-based communications can help employees easily access and share information with each other and with customers—no matter where, or how, or on what device they choose to work. In this e-book, explore diverse examples of how companies are moving forward to enable employees to seamlessly work from home with the help of unified communications.

  • Are Your Contact Centre Agents Behaving Properly?

    Call centers have become crucial to many business efforts, yet it can be hard to actually monitor every agent. Instead of using inconsistent, time-consuming, and limited human resources for this task, AI advances have empowered speech analytics that allow you to replace these steps with automated workers. Learn about it in this white paper.

  • A Practitioner’s Guide to Sustainable Customer Experience in the Contact Center

    While digital interactions are on the rise, the contact center continues to play a significant role in building and maintaining a brand’s reputation. Download this white paper for practical tips on how to deliver a great customer experience in the contact center

  • Vonage Business Cloud Offers Midmarket Cloud-Native UCaaS

    Historically, Vonage has had 2 UCaaS services: Vonage Essentials for the SMB market and Vonage Premier for larger companies. However, Vonage recently announced a new service, Vonage Business Cloud (VBC), which will target midmarket customers. Download this e-guide to learn more about VBC.

  • UCaaS: Everything You Need to Know

    Cloud adoption is ramping up, and the UC market is no exception. As on-premises communications hardware reaches end of life and organizations look for ways to improve productivity and agility, moving to UCaaS is no longer a matter of if but when. Download this e-guide to learn everything you need to know about UCaaS.

  • UCaaS vs. CPaaS: How the Platforms Differ

    As enterprises make the move to cloud-based communications platforms, they will have to choose which model best suits their business needs. Both UCaaS and CPaaS offer many of the core communications services. However, they diverge on how they provide service. Download this e-guide to explore key differences between UCaaS and CPaaS.

  • How to Integrate Mobile UC Into Your Digital Transformation Plans

    An increasing amount of people are working remotely in today’s workforce. Therefore, a successful UC mobility strategy must cater to these remote workers, take advantage of mobile-first applications and incorporate video communications. Download this e-guide to learn more.

  • Evaluate team collaboration tools to increase productivity

    Download this expert guide for advice on choosing a collaboration tool, and tips to help you take advantage of these versatile applications.

  • Build A Collaboration Strategy That Benefits Every Part of Your Organization

    Download this expert guide for advice on how support a collaborative culture in your organization, and 5 tips for choosing a call center customer experience platform.

  • Communications Transformation as a Competitive Advantage

    Every business is seeking more effective ways to compete in an increasingly global marketplace. One of the most prominent obstacles today is the manual process of communicating with customers, partners, and colleagues. In this Frost & Sullivan report, learn how an advanced communication technology can help give you a competitive advantage.

  • A Guide to Verifying Users for Marketplaces

    Online shopping has completely changed the way organizations interact with their customers. However, these marketplaces make attractive targets for fraudsters and cybercriminals. In this guide, discover a frictionless method for verifying your users: phone verification with two-factor authentication.

  • A Guide to Verifying Users in Financial Services

    Learn how banks and fintech companies can securely onboard customers at global scale with phone verification.

  • Digital Communications in Financial Services

    Leading financial companies know that a good customer experience is crucial to keeping customers happy and loyal, and that the best customer experiences don’t end when the customers walk out your doors. Read on to see how digital communications and modern apps are being used to grow the customer experience to new heights.

  • The Top 7 Phone Verification Challenges & How to Overcome Them

    No consumer wants to be the victim of fraud or the recipient of unwelcome spam, and no app or service provider wants to unwittingly harbor spammers or fraudsters. In this e-book, learn how to increase conversion rates and onboard users at global scale with phone verification.

  • A Guide to Verifying Users in E-Commerce

    In this guide, learn how to prevent fraud before it happens and protect buyers and sellers with phone verification with two-factor authentication.

  • Reimagining Customer Experience

    Research has shown that 86% of consumers are willing to pay more for a great experience, while 89% will leave due to a poor experience. And by the end of 2020, customer experience will overtake price and product to become the key brand differentiator. Find out the Vonage journey.

  • A perfect day: Digital Communications in Education

    In the age of digital education, the typical student and teacher journey no longer begins and ends in the classroom. Rather, it unfolds over time, across many scenarios, touchpoints, and communication channels. Follow the learning scenarios in this infographic to see how experiences are being reimagined across the education industry.

  • Digital Communications in Healthcare

    The right cloud communications platform can make a huge difference in employee and customer experience—especially in healthcare. Download this eBook to learn about the importance of cloud communications in healthcare, specifically how it can improve patient experiences, enhance day-to-day operations, save time and money, and more.

  • Salesforce and Vonage: The Perfect Combination for Service

    Download this white paper to learn how Vonage Contact Center for Salesforce can help you integrate your communications platform and the data it captures with your customer data in Salesforce to provide exceptional customer service.

  • Service KPIs: 18 Things to Consider

    Download this white paper to explore some of the most regularly used KPIs and their importance when it comes to measuring customer success, as well as 18 considerations that you can use to shape your KPI measurements.

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