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  • The CX Reality Check

    There’s a significant gap between the support businesses think they’re delivering and the support customers are experiencing. Download this report for an in-depth look at the customer service gap, and recommendations for improving your strategy, according to experts from Dimensional Research.

  • Considering Agent Services?

    When you’re considering outsourcing your contact center, choosing the right agent services provider is a crucial element to success. Download this eBook to explore the benefits and challenges of outsourcing, as well as key questions to ask when reviewing potential agent services providers.

  • EXPERT INSIGHT EBOOK: CHATBOTS IN CX

    In this eBook, CX Network looks at the examples of three very different organizations – a large private company, a charity and a government body – to find out the role chatbots have played in transforming their front-facing services. Read this eBook to explore their experiences and chatbot deployment tips.

  • Not All Chatbots are Created Equal: The Intelligence Question

    Download this eBook for an in-depth look at the different types of chatbots available and their features.

  • The Total Economic Impact™ Of The [24]7ai Engagement Cloud

    Recently, the company commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying [24]7.ai’s Engagement Cloud solution. Download this white paper to explore their results.

  • So You Think You Want a Chatbot?

    While the pressure to implement chatbots is intense, the fastest route to failure is to push out a request for proposals (RFP) when you haven’t fully researched the topic. Explore some of the key questions to ask about chatbots during the RFP process in this eBook.

  • Conversational Voice Response: Bringing the Best Tech Forward

    While Interactive Voice Response (IVR) systems are generally seen with dismay and disgust by customers, these tools fill a crucial role in most businesses by automating contact center routing and tackling other menial tasks. Read on to learn about Conversational Voice Response, the evolution of IVR and next step in intelligent customer engagement.

  • Extend the Digital Conversation

    For businesses looking to create the best possible customer experience, making conversations more personal makes them more powerful. Download this eBook to learn how you can enhance digital conversations with personalization and other features.

  • Using AI to Transform Customer Journeys

    Download this e-book to learn how you can use AI to engage with customers in a more personalized, efficient and convenient manner.

  • Conversational Commerce

    [24]7.ai defines Conversational Commerce as a tool that aims to replicate and automate a deep level of communication between company and customer found in traditional, face-to-face interactions. Get the basics about the “customer experience of the future” in this 35-page introductory guide.

  • Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21

    In this report, Ovum names the 9 market leaders—as well as 2 market challengers—that are making the most out of AI with their virtual assistants. Explore the key findings here.

  • The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020

    In this exclusive Forrester Research report, Forrester evaluates the top 13 providers in the digital-first customer service market, which has seen tremendous growth this year. Download the report to learn about the 3 key takeaways to keep in mind for a successful customer service approach—and see if your vendor makes the list.

  • The Era of Messaging

    Read this white paper to learn why messaging is so vital to the customer experience today, and how your organization can move forward with a successful messaging platform and strategy.

  • Improving Contact Center Performance with Virtual Agent and Chatbot Technology

    In this white paper, [24]7.ai tackles some of the most pervasive and costly problems inherent in contact center operations and shows you how solving one problem has a positive cascading improvement effect on all others.

  • The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019

    Read this Forrester New Wave for a head-to-head of top conversational AI vendors compared against 10 critical scoring criteria, and decide which vendor can best improve your customer experience.

  • Customer experience strategy hinges on insight from analytics

    The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost.

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