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  • The 2021 Digital Campus: Cloud Communications as the Catalyst to Learning Innovation

    Digital transformation in higher education is a key strategy, and communications and collaboration can be a gamechanger. Retiring outdated communication modalities and leveraging the capabilities and benefits of cloud-based communications remains an imperative. To learn more, download this Aragon Research report.

  • Adopting Contact Center in the Cloud

    As companies added more channels of engagement, call centers evolved into contact centers. And now, organizations are taking it a step further by moving to the cloud. Download this infographic to review the key benefits, deployment options, and vendor considerations for moving to the cloud.

  • Four Ways CCaas Will Deliver a Better Employee and Customer Experience In 2021

    As Gartner describes, the “everything customer,” today’s consumers want options—phone, text, chat and more—to contact you 24/7. Delivering that requires a cloud-based contact center. In this white paper, explore the 4 major ways a CCaaS can deliver a better employee and customer experience in 2021 and beyond.

  • Research Report: Unified Communications and Collaboration

    The market for an integrated UCC platform is growing as the functionality becomes more seamless. In this 2020 Aragon Research Globe for Unified Communications and Collaboration, compare 15 major providers.

  • Curbside Patient Notification for Healthcare

    Learn about curbside patient notification, and how it can help you serve your patients safely, in this product overview.

  • Six Ways to Put Avaya OneCloud™ CCaaS to Work for Your Business

    Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.

  • Avaya OneCloud™ CCaaS

    In this product overview, learn about Avaya’s cloud-based contact center solution, Avaya OneCloud CCaaS ,and its features, as well as how it can help you build customer loyalty, maximize employee and team performance, and more. Get started today by downloading your copy.

  • Rethinking the Contact Center

    Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center. This Nemertes research report outlines those strategies, as well as expert tips for boosting agent productivity, implementing chatbots, and more. Download your copy to get started.

  • Enabling Intelligent Experiences for Customers and Employees

    Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.

  • Best Practices for Managing a Remote Workforce

    In the time of COVID-19, organizations and their customers depend on unified communication solutions for quality experiences even when everyone is apart. However, it's ultimately up to HR to manage overall remote work experiences. This guide offers 6 best practices for managing a remote workforce—with the help of a UC solution like Avaya Spaces.

  • The Aragon Research Globe for Intelligent Contact Centers, 2020

    The contact center market is one that is in flux thanks to high demand for cloud contact centers in enterprises both large and small. In addition, AI powered contact centers and omnichannel models are becoming significantly more popular. Access this Aragon Research report to evaluate the performance of 15 major provides in this market for yourself.

  • Enabling Digital Transformation with the Right UCaaS Solution

    A growing number of businesses are acknowledging the considerable benefits of cloud communications and are adopting hosted IP telephony and UCaaS solutions. In this Frost & Sullivan report, explore the benefits of UCaaS as well as the criteria businesses should consider when selecting a UCaaS solution and provider.

  • Avaya Asia Pacific Customer Experience Index 2013

    This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire.

  • What’s New in IP Office 9.0

    This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations.

  • Full-size Collaboration for Midsize Companies - Avaya Solution Guide

    This exclusive resource examines how your midsized organization can achieve the same level of collaboration and communication as large business and how you can use this to increase productivity and efficiency while decreasing costs.

  • Full-size Collaboration for Midsize Companies

    This informative resource examines how midsized organizations can utilize the bring your own device (BYOD) trend to dramatically improve enterprise collaboration to boost efficiency, productivity and worker satisfaction, all while cutting costs.

  • Avaya's Healthcare Vision: The Smart Hospital

    This exclusive resource examines a set of integrated healthcare communications solutions designed to seamlessly connect people, systems and processes. Read on to learn how you can improve patient care and overall efficiency all while cutting costs.

  • Avaya Healthcare Solutions

    This exclusive paper discusses how your organization can improve the patient experience while helping healthcare providers reduce costs and improve profitability by utilizing solutions that can enhance all aspects of the patient care lifecycle.

  • Video-Enabled Healthcare Solutions

    This informative paper discusses how you can roll out high-quality, video-enabled services faster with minimal risk and disruption so that your organization can achieve benefits similar to the incredible leaps that have been see within the healthcare industry.

  • Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance

    This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.

  • The Software-Defined Data Center is Key to IT-as-a-Service

    This white paper provides an in-depth look into the migration to a software-defined data center. Discover how driving business growth has necessitated advancements in the technology infrastructure to allow IT to be delivered as-a-service.

  • The Software-Defined Data Center: Creating DC-as-a-Service

    This white paper provides insight to a software-defined network fabric for next-gen network infrastructures that reduces burdens while increasing agility. Find out how this innovative technology helps you achieve your business-critical initiatives.

  • Alleviate Data Center Pain Points That Come From Network Bottlenecks

    This resource details a highly strategic product that is fit-for-purpose for today's connectivity requirements and future-ready for the evolving and emerging application-driven needs of tomorrow.

  • Avaya Fabric Connect Makes Multicast Simple (Really)

    This podcast introduces an interesting solution to address the concern of legitimate use cases that haven't made multicast routing any less cumbersome to implement. Find out how you can deploy multicast routing a lot simpler using this innovative technology.

  • The New World of IP Multicasting

    This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting.

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