Transforming Alzheimer’s Society’s contact center
Contact center evolution at Alzheimer’s Society presented 6 key challenges:
- The go-live across sites could not interrupt support services to those living with dementia
- The charity’s support and fundraising teams used different systems
- And 4 more
Along with unpacking each of the obstacles, this case study maps out how FourNet guided the Society’s contact center transformation.
Read on to unlock insights from Senior Supporter Engagement Manager at Alzheimer’s Society, Jennie Mummery, and more.