Case study: Auto giant improves customer support with AI

An Indian automotive manufacturer contracted HGS to handle customer complaints and queries to improve customer satisfaction. HGS provides multilingual support and analyzes call data to optimize response times. A customized CRM helps track complaints, enabling vehicle restoration within 12-48 hours. Post-service surveys and feedback analysis increased CSAT from 77 to 83. Data insights improved workforce management, reducing call wait times.

To read about how analytics and omnichannel support transformed this automotive company’s customer experience, view the full Case Study.

Vendor:: Hinduja Global Solutions
Posted:: Dec 8, 2023
Published:: Dec 8, 2023
Format:: HTML
Type:: Case Study

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