Supporting vulnerable customers

A vulnerable customer is someone who, due to their personal circumstances, is especially susceptible to harm.

According to the FCA Financial Lives survey, 24.9m adults in the UK, or 47% of the population, have one or more characteristics that classify them as vulnerable, challenges deriving from a range of areas and causes, including:

Health
Life events
Resilience
Capability

The aim of this whitepaper is to contextualize the scale of the issue and provide actionable steps to better understand and treat this important customer segment.

Read on to learn more.

Vendor:: FourNet
Posted:: Aug 29, 2023
Published:: Aug 29, 2023
Format:: HTML
Type:: White Paper

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