Automation for contact centers: How to know when to switch

Contact centers rely on data to provide exceptional customer service, meaning that it’s critical for their technology to be up to date.

But that data comes from repetitive actions, and many organizations can struggle to identify and review them. That’s where automation comes in.

Watch this video to learn more about repetitive actions and discover the top signs to look out for to decide whether your company’s ready for automated services.

Vendor:: InflowCX
Premiered:: Feb 28, 2023

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