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Are your agents ready to manage voice and digital interactions in an omnichannel environment? Your customers using technology expect agents to be as digitally fluent as they are—and they want fast resolution through any channel.
This e-book can teach you how to fill gaps in your call centre agent training program, so they feel prepared and confident from the start, as well as:
- How to use call centre training techniques and coaching methods to drive first-call resolution
- Increase agent engagement through gamification of training topics
- Support agents from onboarding through ever boarding to drive great CX
- Improve CX by optimising your agent training program at your contact centre or call centre
- Vendor:
- NICE CXone
- Posted:
- Dec 27, 2022
- Published:
- Dec 27, 2022
- Format:
- Type:
- eBook
