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Front-line customer service and support agents spend over 1/3 of their time on routine activities such as:
- Updating customer records post customer interaction
- Assignment or opening of incoming inquiries
- Monitoring and tracking of activities
- And more
These tasks can be significantly reduced by strategic automation, allowing you to diminish service delivery issues, improve customer satisfaction, and increase innovation. However, many organizations have trouble implementing or migrating from their traditional methods.
Access this e-book to learn more and discover how strategic automation can improve your customer service and empower front-line agents, increasing productivity and efficiency throughout.
- Vendor:
- ServiceNow
- Posted:
- Sep 7, 2022
- Published:
- Sep 7, 2022
- Format:
- Type:
- eBook
