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Digitalization has changed workforces for good. 80% of workers were using collaboration tools for work in 2021, which is up 44% since the pandemic began, and is not predicted to stop any time soon.

So, with businesses and consumers fully online for the first time, customers now expect higher standards of engagement end-to-end, making it crucial for CX teams have the right tools. Integrating your contact center with Microsoft Teams could help.

Teams has the potential to extend the reach of your customer services operations, empowering CX staff to respond more efficiently to customer interactions. Access this white paper to learn more and discover the best practices for implementation and key benefits.

Vendor:

Enghouse Interactive

Posted:

Jul 27, 2022

Published:

Jul 27, 2022

Format:

PDF

Type:

White Paper