This resource is no longer available

Cover Image

If you miss the personal feel of IT support, when employees could walk up to the help desk and ask for help without worrying about endless ticket submissions, then conversational ticketing may be the answer to your problems.

Conversational ticketing is the process of moving your IT ticketing system onto a messenger such as Slack, or Teams, in order to facilitate an easier and more effective form of communication. In this white paper, GoTo provides a breakdown of conversational ticketing, how it works, why it is useful, and why it’s causing many organisations to rethink IT.

Access the full PDF to see all the potential benefits of conversational ticketing.

Vendor:
GoTo
Posted:
May 25, 2022
Published:
May 25, 2022
Format:
PDF
Type:
White Paper

This resource is no longer available.