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When Westfield Bank encountered a 911 call that was mistakenly routed to the wrong bank branch location due to the decentralized nature of their float tellers, they knew it was critical to modernize their communication infrastructure.

In an organizational structure like a contact center at a bank, data-driven decision-making can be crucial to their public image, ROI and overall growth. So amidst their efforts to modernize, they sought out an integrated UCaaS and Cloud Contact Center solution.

Access this case study to discover how the combined power of CallTower’s native Microsoft Teams Direct Routing solution and Five9 Cloud Contact Center is bringing Westfield Bank new communication prowess.

Vendor:
Five9
Posted:
May 3, 2022
Published:
May 3, 2022
Format:
HTML
Type:
Case Study

This resource is no longer available.