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With the increasing popularity of remote and hybrid work, it’s no surprise that Contact Center as a Service (CCaaS) will be the preferred adoption model by 2022 in 50% of contact centers.

But many businesses still rely on multiple vendors for their communications and contact center needs, resulting in higher costs and a disconnect between the contact center and the rest of the business that complicates the customer experience.

The solution? An integrated cloud communications and contact center solution from one single vendor. Download this eBook to discover the top advantages (for employees and customers alike) of a fully integrated cloud communications and contact center solution.

Vendor:
RingCentral
Posted:
Nov 30, 2021
Published:
Nov 30, 2021
Format:
PDF
Type:
eBook

This resource is no longer available.