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Outdated technology was throttling productivity within Montana’s Department of Labor and Industry—until they discovered Content Composer by Hyland. The customer communication management (CCM) solution helped them:

• Ensure consistency in tone and language across content
• Set standards for all communications
• Cut down on waiting time with automated merge processes

Learn about the other ways Hyland’s tool helped the Department of Labor and Industry streamline customer-focused processes and ultimately improve CX for area residents in this case study.

Vendor:

Hyland

Posted:

Nov 8, 2021

Published:

Jan 8, 2020

Format:

PDF

Type:

Case Study