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With today’s customers wielding more and more power, businesses are feeling the need to improve customer experiences in order to stay competitive. In fact, 63% of consumers will stop doing business with a brand due to poor customer service, according to Forrester.
Provided in this white paper are essential tips needed to transform your contact center into a modern marvel, and step up your customer service game.
Download now, and discover:
- Why 83% of organizations view collaboration as an essential feature of their modern customer service strategy
- How to use analytics to prevent and preempt service issues
- Why 51% of contact centers offer personalized self-service
- And more