Automate communications processes with experience management
By: NWN Corporation View more from NWN Corporation >>
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Speech analytics: 8 key ways you can enhance contact centers
By: Hinduja Global Solutions
Type: Blog
As organizations continue to leverage speech-to-text technologies and speech analytics to improve products and services for customers, many are beginning to realize that they can reap the same benefits when using it internally.
So, how can today’s contact center teams and agents best use this technology? In what ways can they leverage it when working remotely and how can it benefit them?
Browse this article to discover the top 8 ways today’s agents can improve their performance with speech analytics and learn how you can ensure your customers are getting the best service possible.
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Stop, collaborate and listen to improve customer service
By: InflowCX
Type: Blog
Many organizations are searching for the perfect formula for their customer service teams. They need collaboration tools to make their agents more productive, as well as the ability to engage experts and teams within the organization to answer questions if needed.
In this blog, you will learn about a platform that allows your customer service team to easily share and collaborate on online documents. You will also see how your agents can better collaborate with your customers to provide the best possible experiences.
Read on to understand how easy it can be to enhance your customer’s experience through investments in your customer contact center.
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Contact center evolution at 24/7 emergency ambulance service
By: FourNet
Type: Case Study
The 24/7 emergency ambulance service South Central Ambulance Services (SCAS) serves more than 7 million people, and its contact center performs high-stakes, life-saving operations.
Therefore, it’s paramount that the contact center has a technical infrastructure that can support its unique needs, such as the ability to handle both 999 emergency calls and 111 non-emergency calls.
To explore SCAS’s contact center evolution, download this 7-page case study.
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Transforming Alzheimer’s Society’s contact center
By: FourNet
Type: Case Study
Contact center evolution at Alzheimer’s Society presented 6 key challenges, one of which being that the go-live across sites could not interrupt support services to those living with dementia. Along with unpacking all the obstacles, this case study maps out how FourNet guided the Society’s contact center transformation. Read on to learn more.
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The connected enterprise: Leveraging cloud services for branch office integration
By: TechTarget Security
Type: eGuide
This SearchUnifiedCommunications.com E-Guide explores the benefits and challenges of unified communications (UC) virtualization and uncovers how to tackle virtual UC and VDI for your distributed enterprise.
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Expert guide to mobile unified communications: Implementation best practices
By: TechTarget Security
Type: eGuide
This expert e-guide uncovers the benefits of mobile UC, best practices for implementing fixed mobile convergence and mobile UC solutions as well as products that will make the execution easier.
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Expert approach to combining VDI and unified communications
By: TechTarget Security
Type: eGuide
This expert e-guide form SearchUnifiedCommunications.com explains how to best approach unified communications in a virtual desktop infrastructure.
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Top 3 Drivers for Flexible UC Reference Architecture
By: TechTarget Security
Type: eGuide
This E-Guide from SearchUnifiedCommunications.com offers insight into creating a unified communications architecture that fulfills today's requirements and is flexible enough to adapt to the needs of tomorrow.
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UC Strategies and the Evolving Cloud
By: TechTarget Security
Type: eGuide
This E-Guide from SearchUnifiedCommunications.com explores the concept of cloud unified communications, the strategies and plans it offers, and how your organization can benefit.
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The Tipping Point: Top Unified Communications Issues for 2012
By: TechTarget Security
Type: eGuide
This expert E-Guide from SearchUnifiedCommunications.com explores the top five unified communications issues organizations today are facing and how they will affect the transformation and evolution of UC for the better.
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Moving data to AWS? 5 migration methods to consider
By: New Relic
Type: eGuide
More organizations than ever are looking to store data in the public cloud, often at a fraction of the cost of on-premises storage. But transferring that data to the cloud isn't always straightforward. This exclusive e-guide reveals five data migration methods to move storage to AWS.
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4 steps to simplifying your migration to Microsoft Teams
By: Kurmi Software
Type: Resource
Microsoft Teams continues to transform the hybrid workplace with its multi-purpose communication and collaboration capabilities. Access this resource to learn 4 steps to simplify your migration from your current system to a new Teams environment.
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Revolutionizing Unified Communications Solutions with the Cloud
By: CBTS
Type: White Paper
Download this white paper to explore how cloud-based UC can give your IT staff more freedom and flexibility.
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Transform your Business with Hosted Enterprise Unified Communications
By: CBTS
Type: White Paper
Recent surveys found that more than 60% of cloud users have embraced hosted UC because of its ability to reduce the need for hardware/software maintenance, improve IT flexibility and better support strategic business goals. What could it do for you? Download this white paper to learn more on cloud UC and to explore CBTS hosted UC solutions.
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The benefits of hosted enterprise UC
By: CBTS
Type: Case Study
The State of Ohio was not only using an antiquated phone system, they were doing little to remediate their overarching issue – a lack of modern communications and collaboration technology. In this case study, learn the story of how CBTS hosted communications solutions allowed the Ohio government to communicate more efficiently and effectively.
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Charting hosted IP telephony & UC growth in NA
By: CBTS
Type: Analyst Report
Is your organization planning to move communications to the cloud? Understand why others are doing the same and explore how the market is shaping up. Download this Frost & Sullivan Frost Radar report to explore the future growth potential of hosted IP telephony and UCaaS in North America.
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UC & UCaaS: Assess the market
By: ARG, Inc.
Type: Webcast
The world has changed a lot in the past year, and the way we work has changed with it. These changes have driven enterprises to adopt UC at a rapid rate, and cloud UC – or UCaaS – is seeing more leverage as well. Watch this webinar to explore the trends driving UCaaS, gain clarity on the market and take a look at the future of UC and UCaaS.
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Total Cost of Ownership: UCaaS vs. On-Premise UC
By: CBTS
Type: Resource
A typical TCO analysis comparing UCaaS and on-premise UC only focuses on monthly recurring costs (UCaaS) versus upfront capital and maintenance costs (on-prem) – which paints only a partial picture. Access this resource to know what a complete TCO analysis of UCaaS vs. on-prem UC should entail.
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UC Management Impact Report: The True Cost of Unified Communications and Collaboration
By: Kurmi Software
Type: Infographic
Today when managing MACDs (moves, adds, changes, deletes) in UCC platforms, 76% of users find an error 1/3 of the time or more, according to a survey of 100 UCC decision-makers. Access this infographic to discover the results of a survey of 100 UCC decision-makers.
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Case study: Cloud-hosted unified communications platform
By: Sangoma Technologies
Type: Case Study
Holy Cross Catholic Multi Academy Company (HCCMAC) recognized the value of a high-grade communication experience. That’s why they knew they had to upgrade from their mish-mash of legacy phone systems that were each falling short in a variety of ways. Tap into this case study to learn how they enabled unified communications under a single platform.
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Case study: Group messaging solution
By: Hinduja Global Solutions
Type: Case Study
A rental car agency was experiencing bottlenecks when arranging replacement vehicles for stranded rental car drivers. In this case study, you’ll learn how a group messaging solution enabled faster available car tracing to drive positive customer satisfaction. Read on to learn more.
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Empower your UC administrative team with Kurmi
By: Kurmi Software
Type: Resource
73% of UC administrators spend half their time each week on MACD (moves, adds, changes, deletes) processes, and 76% are finding errors in the data at least a third of the time. Access this brief guide to discover why many businesses are implementing UC management platforms like Kurmi’s that can help streamline and automate evolving UC needs.
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Workspace Redesign Extends Beyond the Walls of the Office
By: Shure Inc
Type: Blog
According to a recent IDC survey, 44% of employees are unsatisfied with their communication equipment, highlighting a critical need for investments in workplace communication and collaboration tech. Read on to learn why the success of workplace transformation extends beyond the walls of the office and how effective communication plays a key role.
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Rethinking audio: Transforming your organization today, tomorrow, and forever
By: Shure Inc
Type: Video
Watch this informative video in this IDC series, featuring Mick Heys – VP Future of Workspaces and Imaging, and Nathan Budd – Consulting Director, and learn more about how equipping the future office with quality audio can lead to tangible business outcomes.
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The secret to hybrid work? Improving your audio quality
By: Shure Inc
Type: Webcast
In order to run an effective hybrid workspace, you must have effective technology. So, for organizations that struggle to enable successful collaboration and communication, what steps should be taken to ensure improved experiences for everyone, no matter where they work? Tune into this webinar to learn more.
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Enhance your contact center: CX leader’s guide
By: Vonage
Type: Product Overview
Today, having a good contact center integrated into a CRM is critical, especially when it comes to ensuring engaging and personalized customer and employee experiences. However, finding these solutions is easier said than done. So, how can you integrate one that’s right for your needs? Browse this white paper to learn more.
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Business communications tips for a competitive edge
By: Vonage
Type: eBook
Building a strong business communications foundation can be a difficult task. Between identifying your weak spots to finding the right solutions, many organizations can be hesitant to begin their building journey. So, how can you tailor your communications foundation to your needs? Dig into this guide to learn more.
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8 tips for leveraging the new Teams app
By: Ribbon Communications
Type: Webcast
As of October 2023, there are 320 million monthly active Teams users, all of whom have the opportunity to leverage the latest Teams update. Along with overviewing the scope of that update, this webcast maps out 8 tips for harnessing the new Teams capabilities. Watch now to unlock those insights and more.
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Telephony migration: Top considerations for CX success
By: Cyara
Type: White Paper
When planning your migration to a new CX platform, you expect to be able to deliver better customer journeys through your new solutions and services. However, major migrations can be daunting and can increase risk throughout your organization. Browse this white paper to learn the top approaches for success.
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UCaaS vs. PSTN: What fits your company’s needs?
By: Sangoma Technologies
Type: eGuide
Today, companies have turned to Unified Communications as a Service platforms, leaving PSTN technology feeling redundant to most. However, on-premises calling solutions and PSTN connectivity shouldn’t be counted out just yet. Dig into the guide to learn more.
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Remote connectivity: Set sail for calmer waters amidst digital disruption
By: TeamViewer
Type: Analyst Report
Download this IDC report for your roadmap on establishing secure remote connectivity for both agile and productive business operations. Inside the data-rich report, learn how to obtain a 360-degree security posture, to get the most from your connectivity platform, and to view essential guidance to get you started.
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Buyer’s guide to compliant captures solutions
By: Theta Lake
Type: White Paper
The capture solutions that organizations use are burdened by severe challenges, capturing yesterday’s quickly moving data, while also supporting the unified communications platforms of today.with compliant communications capture as a key ingredient, buyers should consider
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Cloud unified communications will top $19 billion by 2027
By: Theta Lake
Type: Research Content
As organizations continue to emphasize and invest in unified communications, compliance complications often present IT teams with a challenging binary: Security or user experience. But what if you didn’t have to compromise? Download to see how you can solve communication compliance challenges, without sacrificing employee experience.
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17-page e-book: Choosing cloud business phone system
By: Cox Communications, Inc.
Type: Buyer's Guide
Underpinning evolving work models are communications systems, such as cloud business phone systems. So, what sets one cloud business phone system apart from the rest? Unlock insights in this buyer’s guide.
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44-page e-book: CPaaS trends in 2024
By: Kaleyra
Type: eBook
By 2025, Gartner predicts, 95% of global enterprises will leverage API-enabled CPaaS (communication platform as a service) offerings. With the prevalence of CPaaS in mind, what trends should you expect in the CPaaS landscape throughout 2024? Find out in this e-book, “Scaling Communications: CPaaS and Global Expansion.”
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UCaaS 101: Better understand the ins and outs
By: RingCentral
Type: eBook
Unified Communications as a Service (UCaaS) integrates messaging, video meetings, phones, and more in one cloud platform. Additionally, it can offer enterprise-class security, reliability, and global scalability, and an open API that can enable custom workflows. To learn more, download the full white paper.
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The future of AI and cloud communications
By: RingCentral
Type: eBook
Many organizations are starting their AI journeys by finding ways to implement AI into their business to realize the promises of higher productivity and lower costs. A good place to start this initiative is your cloud communication platform. Download now to learn more about the power of combining AI with your cloud communications.
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Drive frontline success with next-gen push-to-talk tech
By: RingCentral
Type: Forrester Research Report
Today, frontline worker comms gaps can hinder business agility. Modern solutions like RingCentral's push-to-talk boost productivity. Read now to equip frontliners with appropriate tools.
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Analyst insights: How the cloud is transforming UC
By: RingCentral
Type: White Paper
To learn how to bolster your hybrid-work communications strategy, dive into this white paper by President & Principal Analyst of COMMfusion and Co-Founder of BCStrategies, Blair Pleasant.
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How to stop hybrid connectivity scrambling with Dialpad
By: T-Mobile for Business
Type: Video
Check out this video resources page to learn how Dialpad provides a unified AI-powered workspace for your calls, messages, and meetings, helping your teams connect seamlessly wherever they may be.