The Promise of Natural Language Processing
By: Tableau Software View more from Tableau Software >>
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Augmented analytics tools: a complete guide
By: ComputerWeekly.com
Type: eGuide
Augmented analytics tools are designed to simplify the BI and analytics process for business users and citizen data scientists. They've become featured elements in new software releases from BI vendors of all stripes looking to keep up with rivals in automating data discovery, preparation and analysis functions. This e-guide offers insights into the technology's potential uses and critical issues.
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How to Get Fast Time to Value When Automating Your IT Help Desk for the New Normal
By: Espressive
Type: eBook
According to a survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans between immediate preparedness and planning for the new normal. Most CIOs believe the new normal will be a hybrid of work from home and work at the office.
With reduced budgets and the looming threat of more COVID-19 outbreaks, automating employee self-help becomes an imperative. It enables:
• Budget reduction through automation
• Shorter SLAs on critical problems
• Workforce satisfaction and productivity
This eBook will equip you with the requirements for achieving fast time to value with your help desk automation initiative so you can enable your workforce for the new normal.
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Comprehensive Approach To Language Model And Content
By: Espressive
Type: White Paper
Virtual support agents (VSA) are designed to provide immediate, personalized answers to employee questions and issues with the goal of resolving help desk tickets.
The key to VSA success, and significant returns on your investment, is a language model that recognizes employee language with a high degree of accuracy.
Access this white paper to learn how Espressive achieves language model success with VSAs, including:
- What a crowd-based architecture is and how it's used to achieve high accuracy
- Phrase recognition and advanced NLP for better understanding
- How the Espressive language model continues to learn
- And more
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Optimising content management workflows with AI
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This e-handbook explores how a pantheon of AI technologies -- from machine learning and natural language processing to image recognition and video search -- promises to revolutionise content management workflows and personalise customer experiences. Some words of caution, however. These are early days for AI-infused content management.
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Why Automation and AI Will Define the Future World of Work
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The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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Digital Experience Management: the next stage for customer experience efforts
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The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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