You've requested...

Share this with your colleagues:

Smart Technician Transforms How Technicians Maintain Equipment

If a new window did not open, click here to view this asset.

Download this next:

Your guide to smart KPI tracking for using remote virtual assistance

Determining the Key Performance Indicators (KPIs) that prove your company is meeting business objectives is essential for making smart, intentional business decisions.

When onboarding a new system, in this case remote visual assistance technology, companies must establish how the technology should support current KPIs, and then explore the potential for new KPIs that indicate whether their new operating system offers substantial Return on Investment (ROI).

Explore how remote visual assistance technology supports some of the service industry’s leading KPIs to deliver on ROI, in this guide.

These are also closely related to: "Smart Technician Transforms How Technicians Maintain Equipment"

  • 6 best practices for managing field service efficiently during uncertain times

    Providing excellent field service is critical to improving customer satisfaction.

    It’s driving many organizations to move away from manual tools and embrace digitization for these processes.

    Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.

  • Access your buyer’s guide to remote assistance software

    Remote visual assistance (RVA) software isn’t new, but it is more important than ever as customers shift their expectations from onsite service to remote support.

    But the market for RVA software is fairly new, and it’s growing rapidly—which can make it hard to choose the outstanding software you need to meet your customer’s needs.

    Read this buyer’s guide, including must-ask questions and a necessary features checklist, to learn how you can navigate the market of nuanced RVA software options without being overwhelmed, overspending, or choosing a solution that isn’t right for you.

Find more content like what you just read:

  • Streamline service delivery and improve CX with merged reality

    Read this case study to see how working with Help Lightning has helped Ricoh improve service delivery and the overall customer experience.

    Download

  • Boost efficiencies in field service organizations with remote expertise

    Healthcare company, Siemens Healthineer, was looking for a better way for service experts to collaborate with field agents—without making a costly investment in new equipment. They found their answer in Help Lightning’s remote expertise solution. Read this case study to see how the solution is helping Siemens achieve their service goals.

    Download

  • Case study: Rotech's journey to improved efficiency

    The challenge: Rotech Healthcare needed to improve efficiency in order to meet increased patient demand. Dive into this case study to discover how one leading vendor was able to solve Rotech's dilemma with customized devices and learn how you can do the same in your organization.

    Download

  • 7 power and cooling remote monitoring trends to watch

    Jump inside this paper, which catalogues the seven trends that are re-defining remote monitoring and field service requirements to keep pace with the growth of data center power and cooling infrastructure.

    Download

  • 3 benefits of digital manufacturing

    Industry 4.0 -- the next wave of manufacturing -- is powered by connectivity. Digital manufacturing is key to that connectivity. Explore the 3 key benefits of digital manufacturing, and insight into how COVID-19 has affected organizations’ plans, in this expert guide.

    Download

  • Leveraging AI to protect data & endpoints

    Securing endpoints and data goes beyond threat prevention – today’s data breaches can have potentially devastating legal and reputational impacts. Read this case study to see how a major enterprise vendor in Hong Kong was able to address these challenges with AI-based endpoint security.

    Download

  • How AI can boost productivity and cut downtime

    For Hirschmann Automotive, reducing downtime at its global manufacturing facilities is of critical importance. In this case study, learn how using RealWear augmented reality headsets and Cisco Webex Expert on Demand software, they can link technicians at production facilities with experts across the globe.

    Download

  • SSD reliability and debug at scale

    IT pros at Facebook discuss flash reliability at scale in the Facebook infrastructure and how they are solving the problems they have run into.

    Download

  • What is fog computing?

    The increase in connected devices will place new demands on IT organizations to develop ways to build the distributed computing fabrics to process data without sacrificing performance, security and scalability. One approach to doing this is a concept called “fog computing”. Download this white paper to learn more about fog computing.

    Download

  • 12 ways to prevent human error in your data center

    Inside this 43-page guide, read through the 12 elements that comprise a balanced and airtight facility management program. From emergency response to personnel management – and everything in between – get tactical advice on the key components that every O&M agenda should contain.

    Download

  • A Computer Weekly buyer's guide to video conferencing and collaboration

    In this 17-page buyer's guide, Computer Weekly looks at how employers can support a future of flexible working, with video conferencing, collaboration, augmented reality and unified comms technologies all lined up to play a part.

    Download

  • Enable real-time team communication with push-to-talk

    Learn about a platform designed to take push-to-talk beyond the boundaries of radio, allowing employees to communicate reliably and in real-time from anywhere and on any device.

    Download

  • 5 challenges IT monitoring and management can help solve

    Open this white paper to uncover the top 5 network and service challenges many organizations deal with on a daily basis – e.g., unplanned downtime and end-user support issues – and learn how IT monitoring and management can help solve them.

    Download

  • Public safety vehicles: A wireless networking solution checklist

    A growing number of devices and applications used by Emergency Medical Services (EMS) are now capable of connecting to a wireless network. In this brief, explore a wireless networking solution checklist for public safety vehicles that can help to ensure your vehicles are equipped with the right tools to support life-saving communication.

    Download

  • Embrace the hybrid workplace with HR service delivery

    Download this eBook to learn about the key elements of a hybrid workplace, and how using a workplace service delivery solution can help you embrace this new way of working.

    Download

  • Embrace the hybrid workplace with HR service delivery

    In the next normal, more enterprises are embracing the concept hybrid digital workplace and building a working environment that prioritises the employee experience, flexibility, and productivity. Read our eBook and see how you can plan for a better workplace that prioritises the employee in the next normal.

    Download

  • Soccour Solutions: Professional services overview

    In this brief, learn about the professional services offered by Soccour Solutions’ expertly skilled team, including network design and configuration, storage design, software integrations, and more.

    Download

  • Computer Weekly – 19 May 2020: Ocado makes the friendly workplace robot a reality

    In this week's Computer Weekly, we find out how Ocado is making robot-human collaboration a reality. Unified com-munications has become a must-have lockdown capability – we assess the key technologies. And as contact-tracing apps emerge to help deal with the Covid-19 pandemic, we exam-ine the data privacy challenges. Read the issue now.

    Download

  • Ford Motor Company: analysing warranty performance to reduce costs

    This chapter from a book by Gerald Cohen, president and CEO of Information Builders, and Rado Kotorov, chief innovation officer at the same company, explores how Ford analysed warranty performance to reduce costs.

    Download

  • 7 Soccour Solutions services

    In this resource, learn about 7 key services offered by Soccour Solutions, including network components, cybersecurity, NOC services and more.

    Download

  • What to look for in a business phone system

    A cloud phone system is a virtual phone system that uses the internet to make calls, send messages and faxes, and conduct video conferences from any laptop, desktop computer or smart device. Download this white paper to learn everything you need to know about cloud phone systems.

    Download

  • How a manufacturing company condensed their networks into one

    ŠKODA AUTO began to outgrow their network infrastructure as a result of their growth and expansion. Their previous network infrastructure was complex, with operations spread across multiple networks. In this case study, learn how ŠKODA AUTO was able to condense all their networks into one with the help of Extreme Networks.

    Download

  • CW Middle East Oct to Dec 2017

    This year the Gitex event in Dubai had a focus on how technology is disrupting organisations across the Middle East. One of the main themes of discussion was smart cities and with Dubai recognised as a world leader, this was no surprise.

    Download

  • 4 emerging ML use cases for telecom

    What are the best machine learning (ML) use cases with which telecom companies can exploit the massive number of data points that are flowing through their network? Read this detailed white paper to learn about 4 of them and how to put them into action.

    Download

  • Improving the customer experience with better BI and data visualization

    As markets become more crowded than ever, with new companies taking advantage of cheaper technologies, the true innovators are realizing that improving the customer experience is the way to continue disrupting markets. Check out this case study to learn how Domo’s BI and data visualizations helped Konica Minolta improve its customer experience.

    Download

  • Is proving short-term unified communications ROI really necessary?

    This expert E-Guide takes a close look at the different ways ROI can be determined. Uncover how UC is being justified in organizations, how to take full advantage of its benefits and what you can expect from UC in the future.

    Download

  • IT service alerting and alarm management best practices

    In an ideal world, organizations can aim to avoid costly IT malfunctions with IT alerting tools. Open up this white paper to take a closer look at IT service alerting and alarm management, including how IT alarm management can minimize MTTR, what an alarm management tool should offer, and more.

    Download

  • How you can get ahead of the instant nationwide communication trend

    The need for instant communication at a nationwide scale is just beginning to surface. Human Resources Online predicts that by 2022, 42.5% of the workforce is set to be mobile. In this white paper, learn how you can get ahead of the instant nationwide communication trend with the help of WAVE two-way radio TLK 100.

    Download

  • 6 Point SIEM Solution Evaluation Checklist

    This E-Guide from SearchSecurity.com explores the top six evaluation criteria you should keep in mind when investing in a security information and event management (SIEM) solution. View now to learn more!

    Download

  • Cyber security challenge grows in Europe

    Security continues to be a huge pan-European challenge for governments and businesses harnessing the latest technologies. In this quarter's CW Europe, we feature two articles focusing on security in Europe and what authorities and IT firms are doing to reduce risks.

    Download

  • Augmented analytics tools: a complete guide

    Augmented analytics tools are designed to simplify the BI and analytics process for business users and citizen data scientists. They've become featured elements in new software releases from BI vendors. This e-guide offers insights into the technology's potential uses and critical issues.

    Download

  • How to reshape and optimize your workplace

    You adapted quickly to the stresses of COVID-19. But, now it’s time to create a long-term plan for improving and shaping your global operations. In this white paper, uncover 5 broad areas that can help you reshape and optimize your workplace and employees experience – and keep your organization connected across geographic boarders and time zones.

    Download

  • SD-Branch: Boundless security

    Traditional methods of deploying and maintaining security at branch sites have become ineffective, expensive and unmanageable. But an SD-Branch solution can form a cornerstone for boundless security in distributed enterprise environments. Jump into this white paper to see why the time for SD-Branch is now.

    Download

  • Why choose low-code for legacy modernization?

    Many businesses are struggling to answer the same question: How can we update our systems and escape the hectic process of revamping outdated apps? Low-code development allows organizations to benefit from stronger security, better integration, more customization, and more. See if low-code is the right answer your organization in this guide.

    Download

  • E-guide: Taking full advantage of the benefits of mobile unified communications: Best practices

    In this SearchUnifiedCommunications.com e-guide, learn the applications, technologies and benefits associated with mobile unified communications (UC) and uncover how you can start taking advantage of them today.

    Download

  • Simplify password management

    With login and password problems continuing to represent 30% of the call volume to a typical help desk, organizations need a way to help users help themselves. Hitachi ID Bravura Pass strives to simplify password management and easily control credentials on-premises and in the cloud. Access this data sheet to view product spec and features.

    Download

  • Features and functions to look for in ERP software

    Check out this buyer’s guide from Aptean to see the features and functions you should evaluate to find the right ERP for your business so you can get to reducing costs and creating new opportunities to grow and scale.

    Download

  • Practical guide to improving edge site availability

    As the consequences of IT downtimes grow more dire by the day, enterprises are quickly looking for ways to improve the availability of their existing edge locations.Discover specific ways to improve the availability of edge computing deployments inside.

    Download

  • Computer Weekly – 19 May 2020: Ocado makes the friendly workplace robot a reality

    In this week's Computer Weekly, we find out how Ocado is making robot-human collaboration a reality. Unified com-munications has become a must-have lockdown capability – we assess the key technologies. And as contact-tracing apps emerge to help deal with the Covid-19 pandemic, we exam-ine the data privacy challenges. Read the issue now.

    Download

  • Improving network performance for your mobile employees

    Organizations are starting to understand that positive Employee Experience (EX) is a critical tool to drive sales and business growth. This NetMotion report examines the concept of Employee Experience (EX) and the work-related frustrations faced specifically by our mobile workforce, including slow network performance, connectivity issues and more.

    Download

  • Why mobile cloud computing could be your business strategy’s new best friend

    Cloud technologies and new opportunities in mobile computing will allow organisations to innovate in new ways. This report examines the new business strategies that cloud and mobility can enable.

    Download

  • Comparing WiFi and CBRS

    It's no surprise that WiFi isn't holding up its end of the bargain: it was not built to support complex enterprise operations. But, with Citizens Broadband Radio Service (CBRS), there may be a better way. In this white paper, explore how Motorola's CBRS solution, MOTOTRBO Nitro, can provide increased capacity, greater coverage and clearer voice.

    Download

  • Enable & secure your remote workforce

    IT departments have faced incredible challenges this year trying to maintain productivity for an expanded remote workforce. However, these challenges didn’t disappear with the start of 2021, your remote workers need to be able to operate efficiently and securely. Read this e-guide for a comprehensive overview of the pillars of remote work.

    Download

  • Big Data and Analytics Applied to Oil and Gas

    Companies that leverage data to optimise business processes will not only survive, but thrive during market downturns, and dominate the industry on the next upswing, this report from Quorum argues.

    Download

  • Benefits of Workspace ONE for Windows 10 management

    In this white paper discover how Workspace ONE can ease endpoint management across devices running Windows 10.

    Download

  • BYOD initiatves in education: Why a stable wireless LAN is required

    Discover the benefits a BYOD or iPad-in-the-classroom program has to offer, and learn why a stable wireless LAN is vital to their success.

    Download

  • 4 flash storage breakthroughs for South African municipality

    Stellenbosch Municipality’s complex, difficult to maintain, and tough to scale storage environment has struggled to keep pace with system demands, leading to latency issues. Check out this case study to discover how Tintri VMstore swooped in and saved the day through 4 major flash advancements.

    Download