Transform Your Business with Rich Digital User Experiences
By: Hewlett-Packard Enterprise View more from Hewlett-Packard Enterprise >>
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
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Marketing strategies to improve customer understanding
By: TechTarget Customer Experience
Type: eGuide
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. Using highly interactive outlets such as social media and mobile devices, companies have more access to customers and their feedback than ever before, allowing them greater opportunity for improving customer experience management (CEM).
But the varied nature of these channels also means they require a different marketing approach in order to successfully drive customer engagement.
This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.
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Computer Weekly 28 May 2019: Technology at heart of Spurs' new stadium
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, Sanjeev Katwa, the IT chief at Tottenham Hotspurs Football Club, discusses the tech behind the most technologically advanced football stadium in the world. We investigate how the data powering artificial intelligence is leading to discriminatory algorithms and explore the inherent risks in 5G mobile networks.
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- When Switzerland-based hospitality school École Hôtelière de Lausanne began to automate its processes, it was met with staff inertia, but that changed after Amelia the robot arrived.
- Microsoft is dropping its table d’hôte-like Windows 7 menu in favour of a more tapas-style offering, in the form of Windows 10. These small and frequent updates will mean big changes for sysadmins.
- Connected devices are transforming our personal and working lives, but attackers are hijacking these devices and turning them into internet of things botnets.
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Digital Experience Trends 2023: A Data-Driven Trend Report
By: Reply
Type: White Paper
With so much focus on the customer experience, in a digital-first world, it is going to be your organization’s digital experience that makes the difference in your success. Your customers demand an engaging and frictionless experience with no hurdles to clear. To deliver that, you need to know the current trends. Read on to see them here.
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Guide to measuring behavioral change in cybersecurity
By: SoSafe
Type: eBook
82% of data breaches involve a human element, according to a report by Verizon. Therefore, ensuring that your workforce can identify cyberthreats is key to a strong security posture. To enhance your employees’ security awareness, this e-book argues, you should consider measuring behavioral change in cybersecurity. Read on to learn why – and how.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Generative AI: How can you leverage digital humans?
By: Reply
Type: eBook
AI entities are now capable of learning from data, analyzing intricate patterns, and refining their performance over time. Business leaders must stay updated on developments, evolving applications, and user interest to exploit this dynamic landscape and harness the transformative potential of generative AI and digital humans. Read on to learn more.
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API security for secure customer experience
By: Brivo
Type: Case Study
Operating for over 50 years, Urban Outfitters, Inc. (URBN) has built its business by providing positive customer experiences. While incorporating new technologies, URBN realized these would only be effective if security was also incorporated. Download now to see how by switching to Brivo, URBN were able to achieve their security goals.
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Leader’s guide to UCaaS: Benefits, vendor selection & more
By: Vodafone
Type: White Paper
To unlock a 14-page leader’s guide to unified communications as a service (UCaaS), tap into this white paper.
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6 network complexity questions you need to answer
By: RUCKUS Networks
Type: White Paper
This white paper counts down 6 essential questions that you need to answer around network complexity to help determine if your business could benefit from a cloud-managed network solution.
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CW Innovation Awards: Sime Darby ups ante in service management
By: TechTarget ComputerWeekly.com
Type: eGuide
In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
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3-2-1 Contact: The Call Center in a Multichannel World
By: TechTarget Customer Experience
Type: eGuide
There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.
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How T-Mobile created a marketplace for developers
By: LotusFlare Inc
Type: Case Study
When launching T-Mobile DevEdge, a digital marketplace for developers, how did T-Mobile optimize customer buying journeys? Find out in this case study.
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How a mobile virtual network enabler (MVNE) can stand out
By: LotusFlare Inc
Type: White Paper
What makes one mobile virtual network enabler (MVNE) stand apart from the rest? This white paper maps out four standout qualities. #1: An MVNE can onboard mobile virtual network operators (MVNOs) quickly. To discover the rest, and to understand why these qualities are important, tap into the paper.
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Computer Weekly - 11 January 2022: How Pepsi is taking digital to the max
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now.
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Roadmap for SASE implementation
By: AT&T
Type: Presentation Transcript
Between cleaning up their security policies and integrating security solutions from various vendors, organizations face many challenges on their network-modernization journeys. Along with unpacking 6 of those challenges, this white paper maps out how to avoid them with SASE. Read on for insights from a director at AT&T Cybersecurity.
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Data at the edge: Keys for operational success
By: Hewlett Packard Enterprise
Type: White Paper
Connect data across your distributed enterprise with HPE GreenLake and you can make decisions at the pace of business, in real time. Putting compute to work where data lives speeds analytics and provides resiliency. Access this white paper to learn more.
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A Prepaid Offering Within Fiber Broadband Market: An Intro
By: LotusFlare Inc
Type: Product Overview
To learn how Globe Telecom created a prepaid offering within the fiber broadband market, and to consider the outcomes of the product, download this case study.
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A guide to developing modern mobile applications
By: TechTarget ComputerWeekly.com
Type: eBook
A key ingredient of eBusiness is the ability to offer customers the very best user experience, irrespective of whether they use a web browser, a mobile browser or a mobile app. In this guide, we explore the challenges organisations face in managing the numerous ways customers can transact with businesses.
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CW Middle East ezine July 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.
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Computer Weekly – 24 January 2017: World leaders discuss risks of social unrest from advances in technology
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the fears raised at the World Economic Forum over the potential for social unrest as technology transforms working practices. We hear from the CIO at the World Health Organization about how IT helped tackle the Ebola crisis. And we look at progress in adopting big data analytics. Read the issue now.
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How to break down data silos with the Now Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Computer Weekly – 14 June 2022: Managing Apple Macs in the enterprise
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, with more people working remotely, the use of Apple Macs in the enterprise is growing – we look at how to manage them securely. Our latest buyer's guide examines security in the supply chain. And 10 years on from the London Olympics, we find out how data innovation is revitalising its legacy. Read the issue now.
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CIO Trends #8:Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we feature the small Island state of Bahrain and its efforts to make itself the go to fintech hub of the Middle East. On the subject of progressive ICT infrastructures this e-guide also looks at the rapid progress being made in Dubai as the government strives to make the city smart.
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CIO Trends #8:Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we feature the small Island state of Bahrain and its efforts to make itself the go to fintech hub of the Middle East. On the subject of progressive ICT infrastructures this e-guide also looks at the rapid progress being made in Dubai as the government strives to make the city smart.
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10 metaverse use cases for IT and business leaders
By: TechTarget ComputerWeekly.com
Type: eGuide
Plenty of companies want to get in on the money-making potential of what has been dubbed the metaverse. Here are enterprise-focused and consumer-focused examples that business and IT leaders may want to explore.
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Computer Weekly – 26 July to 1 August 2016: Olympic vision: Technology on track for Rio Games
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue we interview the CIO for the forthcoming Rio Olympics. The technology his team has put in place will support delegations from over 200 countries, including 10,500 athletes. We also look at data centre and open source security, as well as take a first look at what the new UK Prime Minister's approach might be to the digital economy.
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Computer Weekly - 23 August 2022: How digital technology rescued Merlin
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to Merlin Entertainments – operator of Legoland and Alton Towers – about how digital saved the company when Covid shut its theme parks. We find out how data analytics can help to track greenhouse gas emissions. And Southern Water explains how data supports vulnerable customers. Read the issue now.
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A Computer Weekly buyer's guide to retail technology
By: TechTarget ComputerWeekly.com
Type: eGuide
The retail industry is evolving alongside the emergence of new technologies. In this 15-page buyer's guide, Computer Weekly looks at how retailers are using AI, the importance of good digital customer experience and how mobiles have transformed the purchasing process.
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eGuide Digital Marketing: Tips For Connecting With Your Customer
By: TechTarget Customer Experience
Type: eGuide
There are many new tools that claim to enhance customer experience management (CEM) strategies, including social and mobile channels. However, such initiatives can backfire if companies employ the wrong strategies. In this e-guide, learn how to best leverage digital marketing and CEM technologies to gain a deeper understanding of your customers.
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Interactive Marketing eBook: It’s all about the Journey
By: TechTarget Customer Experience
Type: eBook
No matter where you are on your journey to Interactive Marketing, you can get there with the right marketing software solutions. When you achieve effective, efficient, measurable marketing that creates meaningful dialogue, you ensure increased lifetime customer value. This eBook reveals just some of the important steps along the journey.
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E-guide: Taking full advantage of the benefits of mobile unified communications: Best practices
By: TechTarget Security
Type: eGuide
In this SearchUnifiedCommunications.com e-guide, learn the applications, technologies and benefits associated with mobile unified communications (UC) and uncover how you can start taking advantage of them today.
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Why are process manufacturers lacking analytical insight?
By: Seeq
Type: White Paper
With so much data, why is it so difficult to apply advanced analytics to process manufacturing and gain the same benefits as other sectors? Download this detailed paper to examine this problem in full and to glean 5 questions to ask when selecting advanced analytics for process manufacturing.
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Computer Weekly 19 May 2020: Ocado makes the friendly workplace robot a reality
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how Ocado is making robot-human collaboration a reality. Unified com-munications has become a must-have lockdown capability – we assess the key technologies. And as contact-tracing apps emerge to help deal with the Covid-19 pandemic, we exam-ine the data privacy challenges. Read the issue now.
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A Computer Weekly buyer's guide to perimeterless network security
By: TechTarget ComputerWeekly.com
Type: eGuide
Perimeterless network security is expanding the horizons of businesses looking to protect their data. In this buyer's guide, we look at how a secure perimeterless digital workplace is best achieved, explore the previous barriers perimeterless security can overcome and assess how traditional network security can be banished to the past.
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CW Nordics - May-July 2022: How the Estonian government created a digital assistant to support citizens
By: TechTarget ComputerWeekly.com
Type: Ezine
As Estonia finalises the initial version of its government services digital assistant for launch, the man heading the project describes the birth of Bürokratt and beyond. Also read about Helsinki's role in a pan-EU project to introduce drone technology into emergency medical services.
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Navigating the enterprise application maze: Unlocking collaboration with cloud tools
By: Lemongrass
Type: eBook
Discover in this e-book why it’s time to rethink how you run enterprise applications, and how cloud tools can empower you to build a truly collaborative workplace.
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Computer Weekly – 20 September 2022: A gold medal performance for networking
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how the IT team behind the 2022 Commonwealth Games in Birmingham delivered a winning performance, how the centuries-old London insurance market is going digital, thanks to Lloyd's of London, and how low-cost high street stores succumbed to the inevitable and are going online. Read the issue now.
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How to Start Your Mainframe AIOps Journey
By: BROADCOM, Inc
Type: eBook
Customer expectations are on the rise, but rapid data growth has made it hard for organizations to consistently deliver excellent digital experiences. That’s why many companies are turning to AI to evolve their IT operations and anticipate problems before they impact the business. Read on to learn how you can get started on your AIOps journey.
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Digital Transformation: Part I
By: TechTarget ComputerWeekly.com
Type: Presentation
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
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The key to an effective contact center: CX leader’s guide
By: Foundever
Type: White Paper
Today, addressing typical contact center concerns is no longer enough to meet modern, high standards. Companies and their CX technology must consistently empower employees, wow customers, and outperform competitors. So, how can this most effectively be done? Browse this white paper to learn more.
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Top 10 telecoms stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
To paraphrase the eternally wonderful Sesame Street: this year's telecoms industry has been brought to you by the number "5", and the letter's "G" and "H". Here is Computer Weekly's top 10 list of what was driving the telecoms industry during 2019.
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How PANDORA (& other retailers) achieved networking success
By: Cradlepoint
Type: eBook
What unique networking challenges do retailers encounter? Along with unpacking 7 of them, including connectivity for pop-up stores and out-of-band management for branch continuity, this 17-page e-book explores retailers’ stories of networking success. Download the book to learn about the journeys of PANDORA, T-Mobile and more.
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Upgrading to 802.11n
By: TechTarget Security
Type: eGuide
This E-Guide identifies key questions that enterprise customers should ask prospective WLAN vendors and also provides a list of vendors that will suit the needs specific to your business.
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5 pillars of Zero Trust – and how to achieve them
By: Cato Networks
Type: White Paper
In this white paper, learn about the 5 pillars of Zero Trust and discover how you can achieve them at your own organization.
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Enterprise 5G: Guide to planning, architecture & benefits
By: T-Mobile for Business
Type: eGuide
5G marks the fifth generation of cellular technology, and what comes with it are lightning-fast network speeds, heightened security, and opportunities for more devices to be connected at once. Download this custom TechTarget e-Guide for a complete, in-depth handbook to everything 5G, including how it works, emerging use cases, and much more.
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Fortifying Your Digital Defenses: Prioritizing Cyber Resilience for Prevention and Rapid Recovery
By: Kaspersky
Type: Analyst Report
Disparate security tool sets and a scarcity of skilled staff, compounded with a digital revolution, are exposing enterprise security gaps and contributing to a spike in cybercrime. Download this IDC eBook to learn how digital leaders are
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Beginner's guide to Internet of Things
By: TechTarget ComputerWeekly.com
Type: eGuide
The adoption of IoT in Asia-Pacific has accelerated over the past few years, spurred by growing digitalisation across the region and the desire to improve business processes. In this e-guide, learn more about IoT developments across the region and how to leverage the technology to drive business outcomes.
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Computer Weekly - 16 February 2021: How Covid-19 has hit IT salaries and job prospects
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our salary survey reveals the impact of the coronavirus pandemic on IT professionals' wages and job security. A potentially deadly cyber attack on a US water plant highlight the risks to critical infrastructure. And we find out how NHS Scotland is using tech to support its vaccine roll-out. Read the issue now.
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Computer Weekly 8 January 2019: Technology innovation in music
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we visit the first hackathon at Abbey Road Studios, once home to The Beatles, to find out how tech startups hope to revolutionise music creation. Our latest buyer's guide looks at perimeterless network security. And we look ahead to the key CIO skills and jobs trends for 2019. Read the issue now.