In at least 30% of interactions, customers start with digital channels without live-agent support. How can you ensure those experiences are managed properly, resulting in a high CSAT score and more revenue? This webinar discusses the key self-service technologies that successful companies are using, how they are managing the customer journey, and how to use AI and analytics to guide both customers and agents.
- Vendor:
- Posted:
- May 10, 2022
- Premiered:
- May 10, 2022, 11:00 EDT (15:00 GMT)
- Format:
- Type:
- Webinar