Artificial Intelligence (Ai) Components That Power Interaction Analytics
Artificial Intelligence (AI) powers Interaction Analytics, saving your team time by highlighting important customer conversations. This infographic explores key AI components, including Natural Language Processing (NLP).
NLP uses probability to identify sentiment in text, leveraging techniques like part-of-speech tagging, stop word removal, and tokenization. It can also transcribe speech to text, crucial for analyzing customer calls. Sentiment Analysis, a function of NLP, is core to Interaction Analytics.
Access the infographic to discover how you can unlock Interaction Analytics' potential to identify service enhancements, sales opportunities, and improvements.