The Role of GenAI in Elevating Contact Center as a Service

The modern contact center landscape is shifting: As agents become overwhelmed by proliferating systems and data, it becomes increasingly difficult to deliver personalized service. Both the employee and customer experiences are suffering as a result.

That’s where GenAI comes in. During this webcast, you’ll find out how you can leverage GenAI strategies to take your contact center operations to the next level. By using autonomous agents, you can operationalize a self-service model that eases the burden on your human agents while streamlining customer interactions.

Tune in now to learn how you can assess your contact center’s AI readiness and chart a course for more efficient service delivery.

Vendor:: Salesforce & Deloitte Digital
Premiered:: Dec 27, 2024
Format:: HTML
Type:: Webcast

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