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Despite the prioritization of holistic customer engagement and personalization for many customer experience (CX) and service teams, many find themselves challenged by:

• Personalization strategy linked to value
• Customer segments/needs not understood
• Lack of customer-centric operating models
• And more

So, how can organizations improve their personalization? What tactics should they use to enhance operations and how can they maximize the benefits for all?

Tune into this webinar to hear from Sudip Mazumder and Jitender Batra of Publicis Sapient and Patrick McClean of Walgreens, as they discuss the current CX and personalization landscape, and offer insight into the top methods you can leverage to succeed.

Vendor:

Publicis Sapient

Premiered:

Dec 20, 2024

Format:

HTML

Type:

Webcast