CX Trends: Customer Service Insights in The GenAI Era

As organizations continue to expand their customer experience (CX) efforts, many are experiencing challenges such as:

Disconnected customers seeking faster, intuitive service
Overburdened agents with manual processes
Pressure on CX leaders to boost productivity and satisfaction
And more

So, what tools can companies leverage to improve customer service and CX across the board?

This infographic explores trends in customer experience (CX) in the era of generative AI (GenAI), recommending that businesses empower agents with real-time information and provide intuitive self-service options backed by AI-driven solutions.

Dig into the infographic to learn more.

Vendor:: ServiceNow and DXC
Posted:: Oct 9, 2024
Published:: Oct 9, 2024
Format:: PDF
Type:: Infographic

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