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Leveraging your customer data during interactions can increase customer satisfaction, eliminate common tasks, and save money. Yet integrating the contact center with your many systems of record is a complex task when your tech stack includes:
- CRM software
- Marketing automation
- Payment processors
- Order management systems
- And many more
This product sheet explains how Intermedia Contact Center can improve your agents’ call effectiveness by integrating these disparate data sources to foster faster, more personalized customer interactions.
View it here to get started with 9 use cases.