26-page report: Unifying CX in retail
61% of surveyed consumers will pay more for products and services if they believe that they will receive a higher standard of customer service, according to research by Webex CPaaS Solutions.
So, how can retailers deliver a high standard of service for their customers? This 26-page report functions as a guide, exploring:
- 4 important features of top-tier CX
- A roadmap for conversational commerce
- 7 ways to unify and connect customer experiences
- And more
Dig into the report to access the insights in full.