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As customer expectations rise in the digital age, so do their expectations of the public sector to deliver high-quality digital services. Now represents once-in-a-generation opportunity to reimagine public services through the effective use of technology.
Governments that do not innovate will be saddled with costly, unsecure legacy technology, obsolete processes, and rigid organizations that struggle to respond to the rapid evolution of government missions and elevated expectations of citizens.
Download this IDC report to explore key business priorities, trends, considerations and challenges for governments as they attempt to reshape the next normal of public services and societies.