Why advisor wellbeing is a top priority for service in 2023
With automation and technology now handling a growing proportion of repetitive, simpler tasks, contact center advisors are being left to handle only the more urgent, complex and emotional customer journey interactions.
Not surprisingly, this is placing huge pressures on advisors – leading to greater levels of burnout, absenteeism and presenteeism – and, inevitably, higher attrition rates.
It’s clear that nurturing positive mental health and wellbeing has never been more important for CX leaders. Access this e-book to learn how you can empower your service agents with a dynamic science-based wellbeing platform to better support your employees as your CX strategy evolves.