The patient experience (PX) revolution in healthcare
The healthcare industry is at a pivotal moment to transform PX. Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.
Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.
This report focuses on five key elements including the rising stakes to improve PX, implications of a currently fragmented PX, how contact centers are at the core of transforming PX, opportunities to leverage contact centers for care coordination, and how to use contact centers for patient and business intelligence.