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According to a report, 87% of customers agree that great customer service is important to them when deciding whether to do business with a company, and 72% expect agents to resolve their customer service issues in 15 minutes or less.
It has become crucial for organizations to deliver exceptional, digital-first omnichannel experiences for more efficient and effective customer service.
Access this white paper to learn how your company can provide faster response times and empower agents to seamlessly handle inbound and outbound contacts from multiple channels in a single, cloud-based agent desktop.
- Vendor:
- Five9
- Posted:
- Aug 16, 2022
- Published:
- Aug 16, 2022
- Format:
- Type:
- Data Sheet
