Market insights into the future of customer experience
76% of UK businesses say building and delivering digital customer experiences is a high priority—but on average, only 30% currently have a complete, 360 view of their customers.
To dig into this gap further, using an online survey, Okta questioned 750 (including 300 EMEA) enterprise-level customer experience (CX), IT, and business decisions makers operating in 9 separate industries across the globe. This infographic presents the results of this study so that you can understand the state and future of CX.
Download the full infographic to gain valuable insights into how industry leaders feel about the CX landscape in terms of security, build vs. buy, and more.