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65.6% of contact center leaders have reported an increase in attrition, or agent turnover, over the past two years. In an age where customer experience and service can make or break an organization, it’s necessary to identify the main causes of agent unhappiness.

This Agent Service Trends Report reveals the top three factors of rising attrition rates among contact center agents and explores different methods that leadership teams can use to reverse this trend.

Download your copy to see the full report and learn how you can improve the agent experience in your organization.

Vendor:

RingCentral

Posted:

Jul 5, 2022

Published:

Jul 5, 2022

Format:

PDF

Type:

Research Content