How to maintain the human element in VoC programs

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Capturing the voice of the customers (VoC) can seem like an overwhelming task for CX teams across industries.

Amdocs, a leading global software and services provider, leverages Alchemer technology to monitor Customer Experience through a multi-phase VoC program, and then uses the feedback to improve Customer Experience with tailored account improvement plans.

Watch this webinar with Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, and Ryan Tamminga, SVP of Products and Services at Alchemer to learn:

  • Why VoC is a valuable program
  • How best to close the feedback loop
  • How to maintain the human element in VoC programs
  • And how to introduce automation without losing the human touch
Vendor:
Alchemer
Premiered:
Jun 22, 2022
Format:
HTML
Type:
Webcast
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