Insights into the possibilities of CX programs
According to Forrester, only 26% of CX leaders believe that they can optimally receive and respond to customer feedback in a timely and efficient manner. It is easy to see that customer experience is a heavily untapped resource which organizations can make better use of.
In this webcast, Alchemer searches for a solution the inadequacies of many of today’s CX programs by presenting the essential functions that they play in the success of an organization.
Watch the full video to gain deeper insights into the importance of CX software and learn the potential improvements and organization can make by refocusing their customer experiences management.