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Amdocs, a global B2B software company, needed a solution to appropriately weigh face-to-face feedback from clients’ executives while also enabling teams to address concerns from day-to-day contacts. With Alchemer’s Voice of the Customer program, Amdocs was able to conduct online surveys and in-person interviews all through a single platform, enabling them to drive a 40-60% higher feedback rate and customize an outline for action in response.
Access the full case study to learn how the implementation helped Amdocs strengthen the human element of their customer experience program while still collecting the metrics they needed.
- Vendor:
- Alchemer
- Posted:
- Jun 20, 2022
- Published:
- Jun 20, 2022
- Format:
- Type:
- Case Study
