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The Alta California Regional Center (ACRC), assists over 25,000 California clients from early childhood to adulthood, with intellectual, physical and developmental disabilities, but struggled to enable easy access to these critical services in the “new normal.”

This case study outlines how ACRC partnered with Avaya to adopt a more flexible cloud communication platform that would keep users safe while maintaining quality of service and cost-efficiency.

Read on to learn how they achieved the following 5 results:

  • Robust reporting that enables planning for surges and trends in call patterns
  • Reliable connectivity and eases the daily workload of IT staff
  • And 3 more
Vendor:
Avaya
Posted:
Jun 10, 2022
Published:
Jun 10, 2022
Format:
HTML
Type:
Case Study

This resource is no longer available.

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