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As companies increase their capabilities of faster development, it can be difficult for IT support to keep up with the rapid pace. One answer to this problem is to integrate IT into the development process, so that whenever a problem arises IT is there to help.

This video looks at the wholesale retail company Bancly and uses them as a real-world example of Atlassian’s offering in use. Atlassian looks to evaluate the effectiveness of its product from 3 distinct viewpoints:

• The customer
• The IT service desk agent
• And the developer

Watch the full video to learn more about Atlassian’s unique approach that combines IT and development into a single process.

Vendor:

Atlassian

Premiered:

May 18, 2022