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Many organizations look to their Customer Relationship Management Tool (CRM) to grow their customer base, track lifetime value, and maximize insights.
But there is a more comprehensive tool out there that can provide a better view of your customers and predict their behavior - a Customer Data Platform (CDP).
Read this blog to learn about the limitations of CRM software in the era of first-party data, and discover how a CDP can deliver a unified customer view that unlocks better decision-making and service.