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Although Microsoft Teams offers its own phone system, 72% of SMBs currently using Teams for messaging and meetings – along with a separate Unified Communications as a Service (UCaaS) provider for calling—plan to maintain their existing calling services.
This report unveils why, when it comes to integrating calling into Microsoft Teams, services from a UCaaS provider provide small and mid-size businesses with the best opportunity to minimize telecom costs, maximize reliability, and provide access to advanced calling features.