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One negative interaction can damage a customer's trust for life, so ensuring your customer support infrastructure leverages the right technology for your customers’ needs is vital.
While the line between call centers and contact centers is fuzzy, decision-makers must understand how these centers differ to optimize the value of their systems.
Read on to access up to date definitions of each solution, and a closer look at 5 key differences.
- Vendor:
- RingCentral
- Posted:
- Apr 15, 2022
- Published:
- Apr 14, 2022
- Format:
- Type:
- eGuide
