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For financial organisations in the UK, the potentially massive costs associated with leaving the EU, as well as the economic effects of the pandemic are likely to hold down interest rates despite increasing inflation, impacting banks’ profitability in the short-to-medium term.

Contact centres within these organisations must adapt to meet growing customer expectations for digital self-service and increased volumes of customer support needs while minimising costs.

Access this report to learn about the structure, growth, technology, HR and commercial issues found in contact centres within the UK contact centre financial services sector to gain insights into how to best run your operation.

Vendor:

Genesys

Posted:

Apr 1, 2022

Published:

Apr 2, 2022

Format:

HTML

Type:

White Paper